Kenmore Freezer Leaking Water? Find the Source & Fix It Fast (DIY Guide)

Water on the floor near your Kenmore freezer is one of those problems that demands immediate attention โ€” not just because of the mess, but because standing water near an appliance is a genuine safety concern. The good news: 68% of Kenmore freezer leaks trace back to a single cause โ€” a clogged defrost drain. That means most people reading this can fix the problem themselves, for free, in under an hour.

But before you reach for a turkey baster, you need to know where the water is actually coming from. The location of the puddle tells you almost everything about the cause. That’s where we start.

Where Is the Water Coming From? Diagnose the Leak Location

The single most useful thing you can do right now is look at where the water is pooling. Different locations point to different causes โ€” and different fixes.

Water on the Floor in Front of the Freezer

Three likely culprits:

  • A damaged door gasket letting warm, humid air into the freezer, causing excess condensation that drips down the front
  • An overflowing or cracked drain pan underneath the unit
  • An ice maker fill tube that’s dripping forward

If you see moisture along the bottom front edge of the door, run your hand along the door seal. Any soft spots, tears, or gaps in the gasket are worth investigating. A compromised door seal doesn’t just affect temperature โ€” it can quietly contribute to a water leak over weeks before you notice it.

Water Behind or Under the Freezer

This is the most common leak location, and it almost always means one of three things:

  • The defrost drain is clogged and overflowing the drain pan
  • A cracked water supply line is dripping behind the unit
  • The water inlet valve has a loose fitting or hairline crack

Pull the unit away from the wall and look at the floor behind it. If the water is directly under the center-rear of the unit, the drain pan or defrost drain is the likely source. If it’s closer to the wall connection, inspect the water supply line first.

Water or Ice Inside the Freezer Compartment

Water pooling inside the freezer โ€” especially under the crisper drawers or at the bottom of the compartment โ€” is almost always a defrost drain clogged with ice or food debris. During each defrost cycle, the melted frost has nowhere to go and backs up into the compartment instead of draining down to the pan.

On KENMORE 106.77292790 (with a freezer section on the top), this is one of the most documented complaints โ€” water accumulating inside the freezer section, eventually leaking onto the floor.ย 

Water Around the Door Frame

Condensation dripping from the door frame or hinge area points to a damaged door gasket allowing warm, humid air to enter. The moisture condenses on the cold interior surfaces and eventually runs down to the floor. This is more of a slow drip than a sudden puddle โ€” you might notice it as a damp spot that keeps coming back.

See our Kenmore freezer door not sealing guide for a full gasket diagnosis and replacement walkthrough.

The #1 Cause: Clogged Defrost Drain

This deserves its own section because it’s overwhelmingly the most common cause โ€” and it’s a completely free DIY fix. Understanding how the defrost system works makes the repair much easier to approach.

How the Defrost Drain Works

Frost-free Kenmore freezers run automatic defrost cycles โ€” typically two to four times per day. During each cycle, a heating element briefly warms the evaporator coils, melting accumulated frost. That meltwater flows down a channel to the defrost drain opening, travels through a drain tube to the drain pan underneath the unit, and evaporates via heat from the condenser fan.

When the drain tube gets blocked โ€” by food particles, ice buildup, or mineral deposits โ€” the water has nowhere to go. It backs up, overflows the evaporator tray, and either pools inside the freezer compartment or finds its way to the floor.

Where to Find the Defrost Drain on Your Kenmore Freezer

Interior view of a fully stocked white Kenmore side-by-side refrigerator with both doors open, packed with fresh food and beverages, highlighting the spacious freezer and refrigerator compartments.

Location varies by configuration:

  • Upright freezers (253-series, Frigidaire-built): The drain opening is at the bottom rear of the freezer compartment, behind a removable back panel. You’ll need to remove the panel to access it.
  • Side-by-side models (106-series, Whirlpool-built): The drain is behind the rear interior panel of the freezer section held by two screws at the top and clips along the sides.
  • French door models (596-series, Frigidaire-built): The drain is at the bottom of the freezer drawer compartment, typically accessible after removing the drawer and floor panel.

How to Unclog a Kenmore Freezer Defrost Drain

Difficulty: Moderate | Time: 30โ€“45 min | Cost: $0

What you’ll need: Turkey baster, warm water, pipe cleaner or flexible drain snake, mild bleach solution (optional), towels.

Steps:

  1. Unplug the freezer. Always.
  2. Remove any food from the freezer compartment and set it in a cooler.
  3. Remove the rear interior panel (screws + clips — keep track of hardware).
  4. Locate the drain opening at the bottom of the evaporator area. If there’s ice blocking it, let it thaw naturally or use a hair dryer on low heat from a safe distance.
  5. Fill a turkey baster with warm (not boiling) water and flush the drain opening. You should hear or see water flowing through to the drain pan below.
  6. If flushing doesn’t clear it, insert a flexible pipe cleaner or drain snake into the drain tube and gently work it through. Food particles are the most common clog material on Kenmore upright models.
  7. Once clear, flush again with warm water to confirm flow.
  8. Optional but recommended: pour a small amount of diluted bleach solution (1 tablespoon bleach per quart of water) into the drain to inhibit future mold and debris buildup.
  9. Reinstall the panel, plug in the unit, and monitor for 24 hours.

If the drain refreezes within a few days: The root cause is likely a failing defrost heater or defrost thermostat โ€” not the drain itself. At that point, the repair moves beyond a simple flush.

How to Prevent Defrost Drain Clogs

  • Flush the drain annually as part of routine maintenance
  • Don’t store food directly against the rear interior panel — it can block the drain opening
  • Keep the freezer level so meltwater flows toward the drain rather than pooling
  • Replace the door gasket if it’s showing wear — a damaged door gasket accelerates frost buildup, which overloads the drain faster
While the dual-compressor design feels modern, its roots run deep. Sub-Zero officially introduced its groundbreaking Dual Refrigerationยฎ system in 1955, originally marketed under the name “Tu-Temp.” This innovation established the core principle of separate, sealed systems for refrigerator and freezer compartments.
Kenmore Freezer Leaking Water? We Fix It in Atlanta & Across GA
If the drain flush didn't solve it โ€” or you'd rather have a technician handle the diagnosis โ€” Appliance Repair Master is available same-day and next-day for Kenmore freezer and refrigerator repairs across Atlanta and the greater Georgia area. We carry common parts on our trucks, hold EPA certification, and back every repair with a service warranty.

Other Causes of a Kenmore Freezer Leaking Water

Cracked or Damaged Water Tubing

The water supply tubing runs from your household water line to the inlet valve, and from the valve to the ice maker. Cracked water tubing accounts for about 9% of Kenmore freezer leaks โ€” less comon than a drain clog, but worth checking if the drain is clear.

Tubing can crack from vibration, age, or mineral buildup at connection points. The leak is usually a slow drip rather than a steady flow โ€” you might notice it as a damp spot behind the unit that appears gradually.

Inspection: Pull the unit away from the wall. Trace the water line from the wall connection to the back of the unit. Look for wet spots, white mineral deposits around fittings, or visible cracks. Tighten any loose compression fittings first โ€” sometimes that’s all it takes. If the tubing itself is cracked, replace the affected section. Cost: $5โ€“$30 for replacement tubing.

Cracked or Overflowing Drain Pan

The drain pan sits underneath the unit and collects water from the defrost drain tube. Under normal operation, the condenser fan evaporates this water before it accumulates. Two things can cause it to leak:

  1. The pan is cracked — water drips straight through to the floor
  2. The defrost drain is partially clogged — water reaches the pan faster than it can evaporate, and the pan overflows

To inspect: unplug the unit, remove the front base grille, and slide out the drain pan. Look for cracks, discoloration, or standing water that’s clearly overflowing the rim. A cracked pan is a straightforward swap. Cost: $10โ€“$30 for a replacement pan.

Damaged Door Gasket

Interior view of a fully stocked black Kenmore top-freezer refrigerator with both doors open, filled with fresh groceries, fruits, vegetables and beverages, showing the upper freezer and lower refrigerator compartments.

A damaged door gasket does more than affect temperature. When warm, humid air enters the freezer repeatedly, it condenses on the evaporator coils and interior surfaces. Over time, this excess moisture overwhelms the defrost drain’s capacity and contributes to both ice buildup and water leaks.

The pattern: you notice frost accumulating faster than usual, the freezer runs more frequently, and eventually water starts appearing inside the compartment or at the base of the door. Replacing the gasket stops the moisture source โ€” but if the drain is already clogged from the excess frost, you’ll need to clear that too.

Water Filter Housing Issues

A water filter that’s improperly installed or has a cracked seal can leak at the filter housing. This is more common right after a filter change โ€” if the filter wasn’t seated fully, water bypasses the seal and drips.

Check: Remove the filter and reinstall it, making sure it clicks or locks into position. Run the dispenser for 30 seconds and watch the housing for drips. If the housing itself is cracked, it needs replacement โ€” the housing is not repairable with sealant.

On KENMORE 596.51672100 (a Frigidaire-built French door model), the filter housing is located in the upper right interior of the refrigerator section. A common complaint on this series is water dripping from the filter area after a filter change โ€” almost always caused by the filter not being fully seated.

Faulty Water Inlet Valve

The water inlet valve can develop a slow leak if it has a cracked fitting, a loose connection at the water supply line, or mineral buildup that prevents it from closing completely. Unlike a burst line, this type of leak is gradual โ€” a slow drip that collects behind the unit over days.

Inspection: Unplug the unit and shut off the water supply. Examine the valve body and both connection points for moisture, mineral deposits, or visible cracks. If the valve body is cracked, replacement is the only fix. If the connection is just loose, tightening the fitting may resolve it. Cost: $15โ€“$70 for a replacement valve.

Ice Maker-Related Leaks

An overfilling ice maker, a misaligned fill tube, or a cracked ice maker housing can all cause water to drip inside the freezer compartment. If the water is appearing specifically near the ice maker โ€” not at the bottom of the compartment โ€” the ice maker is the more likely source.

For a full ice maker leak diagnosis, see our Kenmore freezer ice maker troubleshooting guide.

Faulty Evaporator (Frost-Free Models)

When the evaporator develops a refrigerant leak in a frost-free model, the unit stops cooling effectively. The resulting frost and ice melt and accumulate as water. This is the least common cause โ€” about 8% of cases โ€” but it’s also the one that requires professional repair. Refrigerant handling is EPA-regulated and cannot be done as a DIY repair.

If your freezer is leaking water AND not maintaining temperature, the evaporator is worth having a technician evaluate.

Kenmore Freezer Water Leak Repair Costs at a Glance

Repair

DIY Cost

Professional Cost

Defrost drain flush

$0

$80โ€“$150

Water tubing replacement

$5โ€“$30

$75โ€“$200

Drain pan replacement

$10โ€“$30

$75โ€“$150

Water inlet valve

$15โ€“$70

$100โ€“$300

Water filter replacement

$30โ€“$60

$50โ€“$200

Door gasket replacement

$30โ€“$100

$150โ€“$400

Evaporator repair

Pro only

$200โ€“$600

ย 

The defrost drain flush is the standout value here โ€” it’s the most common cause and costs nothing to fix. If you’re going to do one thing before calling a technician, that’s it.

Emergency Steps โ€” What to Do Right Now

If you’ve just discovered the leak and water is actively spreading:

  1. Unplug the freezer — water near electrical components is a hazard. Don’t skip this step.
  2. Mop up standing water immediately — hardwood and laminate floors can warp within hours of water exposure.
  3. Place towels or a shallow pan under the unit to catch ongoing drips while you diagnose.
  4. Pull the unit away from the wall — you need to see what’s behind it, and moving it prevents water from spreading further.
  5. Don’t touch standing water near the unit until it’s unplugged — even a small amount of water near an electrical connection is a risk.

If the water has reached hardwood flooring or cabinetry, document it with photos before cleaning up โ€” you may need this for insurance purposes.

When to Call a Professional

Most Kenmore freezer leaks are DIY-friendly. These situations are the exceptions:

  • Evaporator leak — refrigerant handling requires EPA-regulated equipment and cannot be done at home
  • Persistent leaks after clearing the drain — if the drain refreezes repeatedly, the defrost heater or thermostat has likely failed
  • Water near electrical connections — if you can’t safely access the source without getting near wiring, call a technician
  • Cabinet or floor damage — if the leak has been ongoing long enough to damage the floor or surrounding cabinetry, a professional assessment may be needed for insurance documentation
  • Multiple causes at once — if the drain is clear, the pan is intact, and the tubing looks fine but water is still appearing, a technician can run a systematic diagnosis faster than working through it component by component
Kenmore Freezer Repair โ€” Atlanta & GA Areas
Appliance Repair Master handles Kenmore freezer water leak repairs across Atlanta and surrounding Georgia communities, same-day or next-day. Whether it's a drain flush, a valve swap, or a more complex evaporator issue, we diagnose it accurately and fix it to last. Call today to book your service.

Conclusion

A Kenmore freezer leaking water is almost always traceable to one of a handful of causes โ€” and the most common one, a clogged defrost drain, is free to fix and takes less than an hour. Start by identifying where the water is pooling: front of the unit, behind it, inside the compartment, or around the door frame. Each location points to a different cause.

Work through the free fixes first โ€” drain flush, drain pan inspection, filter reseating โ€” before ordering parts. If the drain is clear and the leak persists, move to the water tubing, inlet valve, and door gasket. The evaporator is the last thing to check, and the only one that requires professional service.

For Kenmore Elite models and French door configurations, the drain location and access procedure differ from standard uprights โ€” refer to the model-specific notes above before removing panels.

FAQ

1. My Kenmore freezer has been leaking for a few days, but only a small amount each time. Should I be worried?

Yes โ€” even a slow, intermittent leak can cause significant floor damage over time, especially on hardwood or laminate. A small leak also tends to get worse, not better. The most likely cause of a gradual, recurring leak is a partially clogged defrost drain that’s overflowing a little during each defrost cycle. Flush the drain and monitor for 48 hours.

Recurring drain clogs usually mean the defrost heater or defrost thermostat isn’t functioning properly โ€” the drain is freezing over between cycles rather than staying clear. Flushing the drain treats the symptom; the underlying defrost system issue needs to be addressed to prevent recurrence.

It’s the same root cause โ€” a clogged defrost drain โ€” but the water hasn’t made it to the floor yet. It’s backing up into the compartment instead of draining down to the pan. Address it now; left alone, it will eventually overflow to the floor and potentially damage the flooring.

On side-by-side models, start by pulling the unit away from the wall and checking the floor behind it. If the water is centered under the rear of the unit, the defrost drain or drain pan is the likely source. If it’s near the wall connection, inspect the water supply line. The defrost drain on side-by-side models is behind the rear interior panel of the freezer section โ€” it’s a bit more involved to access than on upright models.

It depends on where the water is. If the leak is minor and away from electrical components, the freezer can continue operating while you diagnose and fix it โ€” but monitor it closely and keep the area dry. If water is near the power cord, the compressor area, or any electrical connections, unplug the unit until the leak is resolved.

Almost certainly the filter wasn’t fully seated. Remove it and reinstall it, making sure it clicks or locks into position. Run the dispenser for 30 seconds and watch the filter housing for drips. If the housing itself is cracked โ€” which can happen if the filter was forced in at an angle โ€” the housing needs replacement.

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  • LOSS OR SPOILAGE OF FOOD, MEDICATION, OR OTHER CONTENTS OF A REFRIGERATOR, FREEZER, OR WINE STORAGE UNIT
  • WATER DAMAGE, FLOODING, MOLD, OR PROPERTY DAMAGE RESULTING FROM APPLIANCE FAILURE BEFORE, DURING, OR AFTER SERVICE
  • ELECTRICAL DAMAGE, FIRE, OR DAMAGE TO CONNECTED PROPERTY
  • LOSS OF USE OR INCONVENIENCE

Our total aggregate liability for any claim arising out of or related to the Site, the Services, or these Terms shall not exceed the greater of (a) the amount paid by you to Appliance Repair Master for the specific service giving rise to the claim, or (b) $500.

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain limitations, in which case our liability is limited to the maximum extent permitted by law.

21. Indemnification

You agree to defend, indemnify, and hold harmless Appliance Repair Master and its affiliates, officers, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:

  • your violation of these Terms
  • your misuse of the Site or services
  • your violation of any law or third-party right
  • undisclosed hazards or conditions at the service location
  • inaccurate information you provide to us

22. Revisions & Accuracy

Site materials may contain errors. Appliance Repair Master may make changes at any time without notice and does not commit to updating materials.

23. Third-Party Links & Services

Links to third-party websites are provided for convenience only. Appliance Repair Master does not control or endorse third-party content. If we use a third-party SMS or messaging platform, your participation may also be subject to that provider’s own terms, including provisions for opt-in, opt-out, frequency, fees, privacy, arbitration, and dispute resolution.

24. Governing Law, Venue & Dispute Resolution

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Informal Resolution. Before initiating any formal proceeding, the parties agree to attempt to resolve disputes informally by contacting Appliance Repair Master in writing.

Binding Arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in DeKalb County, Georgia, or another mutually agreed location. Judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver. You and Appliance Repair Master agree that any dispute will be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims and may not preside over any form of representative proceeding.

Exceptions. Either party may bring a small-claims-court action, and either party may seek injunctive relief in court to protect intellectual property rights, without waiving arbitration of other claims.

Limitation of Actions. Any claim arising out of these Terms or the services must be brought within one (1) year after the cause of action accrues, or be forever barred, except where applicable law prohibits such a limitation.

25. Force Majeure

Appliance Repair Master is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather, public health emergencies, pandemics, war, terrorism, civil unrest, labor disputes, government action, utility failures, supply-chain disruptions, parts shortages, or internet/telecommunications outages.

26. General Provisions

Modifications. Appliance Repair Master may revise these Terms at any time. Continued use of the Site or services after changes are posted constitutes acceptance of the updated Terms.

Entire Agreement. These Terms, together with our Privacy Policy and any signed work orders or invoices, constitute the entire agreement between you and Appliance Repair Master and supersede all prior oral or written agreements.

Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

No Waiver. Failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Survival. Sections that by their nature should survive termination (including Sections 11, 19, 20, 21, and 24) survive.

Headings. Headings are for convenience only and do not affect interpretation.

Notices. Legal notices to Appliance Repair Master must be sent in writing to the address in Section 28. Notices to you may be sent to the email or address you provided.

27. Compliance with Georgia Law

Appliance Repair Master operates in compliance with all applicable federal, state, and local laws, including the laws of the State of Georgia and applicable regulations in Atlanta, DeKalb County, and the greater Atlanta metropolitan area.

Nothing in these Terms limits any non-waivable rights granted to consumers under Georgia law, including under the Georgia Fair Business Practices Act (O.C.G.A. ยง 10-1-390 et seq.) and the Uniform Commercial Code as adopted in Georgia.

28. Contact Information

For questions, warranty claims, opt-out requests, or communications preferences, contact us at:

Appliance Repair Master

๐Ÿ“ 1816 Briarwood Industrial Ct NE, Atlanta, GA 30329

๐Ÿ“ž Phone: (770) 659-7597ย 

๐Ÿ“ง Email: [email protected]

๐ŸŒ Website: https://appliancerepairmaster.com

For SMS assistance, reply HELP to any message you receive, or STOP to opt out of marketing texts.

appliancerepairmaster.com Privacy Policy

PRIVACY POLICY

Company Name: Appliance Repair Master

Effective Date: June 5, 2026

Last Updated: June 5, 2026

Your privacy is important to us. This Privacy Policy explains how Appliance Repair Master (“Company,” “we,” “us,” or “our”) collects, uses, protects, and discloses information when you use our website, web pages, client portal, mobile applications, and related services (collectively, the “Site” and “Services”).

This Privacy Policy applies only to this Site and Services and does not apply to any other websites or offline services unless explicitly stated.

BY USING THE SITE OR SERVICES, YOU CONSENT TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of Personal Information:

Contact Information

  • First and last name
  • Mailing or service address
  • Email address
  • Phone number

Identifiers & Technical Information

  • IP address
  • Device and browser information
  • Log files and timestamps
  • Account or authentication information (where applicable)

Financial Information

  • Payment card or banking details (processed securely through third-party payment processors; we do not store full payment details)

Demographic Information

  • Age or age range
  • Gender or general demographic data (if voluntarily provided)

Geolocation Data

  • Approximate location based on IP address or service address

Internet & Electronic Activity

  • Pages viewed and interactions with the Site
  • Browsing and navigation behavior
  • Referral sources and usage patterns

Commercial Information

  • Services requested or purchased
  • Appointment and transaction history

Audio & Visual Information

  • Before-and-after photos or videos of serviced areas
  • Call recordings or chat transcripts where permitted by law

Inferences

  • Preferences or tendencies inferred from usage and interactions to improve services and communications

2. How We Use Your Information

We may use Personal Information for the following purposes:

Service & Transactional Purposes

  • Schedule, manage, and complete service requests
  • Communicate appointment confirmations and updates
  • Process payments and billing
  • Provide customer support

Operational & Analytical Purposes

  • Improve the Site and Services
  • Monitor performance and usage trends
  • Diagnose technical issues

Marketing & Promotional Purposes (With Consent)

  • Send promotional emails, text messages, or calls
  • Provide personalized offers or service reminders
  • Conduct promotions or loyalty initiatives

Content & Reviews

  • Display reviews or feedback you voluntarily submit
  • Use photos or media only with explicit marketing consent

Security, Fraud Prevention & Legal Compliance

  • Protect against fraud or misuse
  • Enforce agreements
  • Comply with legal obligations and lawful requests

3. Communications (Calls, SMS & Email)

By providing your contact information, you consent to receive phone calls, text messages (SMS/MMS), and emails related to:

  • service updates
  • appointment confirmations
  • billing and customer support

Marketing communications are sent only where permitted and consented to.

You may manage your communication preferences at any time:

  • SMS: Reply STOP to opt out
  • Email: Use the unsubscribe link in marketing emails
  • Calls: Contact us to request removal from calling lists

Even if you opt out of marketing communications, we may still contact you for transactional or service-related purposes.

4. Photos & Service Documentation

During service, we may capture photos or videos of:

  • appliances
  • parts
  • work areas

These may be used for:

  • documentation of work performed
  • quality control
  • technician training
  • warranty and legal protection
  • insurance purposes
  • marketing, advertising, and public relations

We take reasonable steps to avoid capturing:

  • people
  • personal documents
  • identifying information

By using our services, you acknowledge and agree to this practice.

5. Sources of Information

We collect information from:

  • you directly (forms, calls, messages, bookings)
  • service providers acting on our behalf (CRM, analytics, SMS platforms, payment processors)
  • third-party sources where permitted by law
  • cookies and similar technologies

6. Sharing of Personal Information

We do not sell, rent, or trade Personal Information.

We may share information with:

  • service providers necessary to operate our business
  • contractors or technicians performing services
  • affiliates under common ownership, where permitted
  • legal authorities when required by law

All third parties are required to protect your information.

7. Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, asset sale, or similar business transaction, your Personal Information may be transferred to a successor entity as part of the assets. We will use reasonable efforts to ensure the receiving party honors the commitments made in this Privacy Policy or notify you of any material changes.

8. Cookies & Tracking Technologies

We may use cookies, web beacons, pixel tags, clear GIFs, local storage, and similar technologies to:

  • improve Site functionality
  • analyze usage
  • support marketing and analytics

The cookies we use may include:

  • Session Cookies โ€” to operate the Site during your visit
  • Preference Cookies โ€” to remember settings and preferences
  • Security Cookies โ€” for authentication and fraud prevention
  • Analytics & Advertising Cookies โ€” to measure performance and reach

We may use third-party analytics tools, including Google Analytics, to understand how users interact with the Site. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

You can control cookies through your browser or device settings. Disabling cookies may affect certain features.

9. Do Not Track & Global Privacy Control

Some browsers transmit “Do Not Track” (DNT) signals or Global Privacy Control (GPC) signals. Because there is no industry consensus on how to interpret DNT signals, we do not currently respond to DNT signals. Where required by applicable law, we will honor valid GPC signals as a request to opt out of sale or sharing of Personal Information.

10. Session Replay Technology

We use session replay technology to understand how users interact with our Site. This may record actions such as scrolling, clicks, navigation paths, and cursor movements.

Session replay data is used for:

  • quality assurance
  • customer support
  • fraud prevention and security
  • Site optimization

This data may be collected and stored by third-party service providers acting on our behalf.

11. Chatbot Technology

We use chatbots and virtual assistants to provide customer support. When you interact with a chatbot:

  • information you provide is collected
  • chat transcripts may be stored
  • conversations may be reviewed for quality, training, and security

Chats may be escalated to a human representative when necessary.

12. Advertising & Online Tracking

We and our authorized partners may collect information across devices and platforms to measure advertising performance and deliver relevant marketing.

Advertising and tracking preferences are device- and browser-specific and must be managed separately on each device or browser you use.

13. Managing Your Preferences

You may manage your preferences at any time:

  • opt out of marketing emails via unsubscribe links
  • opt out of SMS by replying STOP
  • request changes to call preferences by contacting us

14. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your Personal Information:

  • Right to Know / Access โ€” request confirmation of whether we process your information and what we collect
  • Right to Correct โ€” request correction of inaccurate information
  • Right to Delete โ€” request deletion of your Personal Information, subject to legal exceptions
  • Right to Portability โ€” request a copy of your information in a portable format
  • Right to Opt Out โ€” opt out of sale, sharing for cross-context advertising, or significant automated profiling
  • Right to Non-Discrimination โ€” exercise your rights without being discriminated against

To exercise any of these rights, contact us using the information in Section 23. We will verify your identity before processing the request. We aim to respond within 45 days, or as required by applicable law. You may also designate an authorized agent to submit a request on your behalf.

California residents may additionally request, once per calendar year, a list of categories of Personal Information disclosed to third parties for direct marketing purposes (“Shine the Light” โ€” Cal. Civ. Code ยง 1798.83).

15. Sale or Sharing of Personal Information

We do not sell Personal Information for monetary consideration. To the extent that the use of cookies or advertising tools may be considered “sharing” under certain state laws (such as California, Colorado, or Virginia), you may opt out by adjusting your browser cookie settings, transmitting a Global Privacy Control signal, or contacting us directly.

16. Sensitive Personal Information

We do not knowingly collect categories of sensitive personal information (such as Social Security number, government ID, precise geolocation, racial or ethnic origin, religious beliefs, health data, biometric data, or financial account login credentials) for purposes other than providing the requested Services, preventing fraud, or complying with the law.

17. Data Retention

We retain Personal Information only as long as necessary to:

  • provide the Services requested
  • fulfill the purposes outlined in this Privacy Policy
  • comply with our legal, tax, accounting, and warranty obligations
  • resolve disputes and enforce our agreements

Typical retention periods:

  • Service and transaction records: up to 7 years (to comply with tax and warranty obligations)
  • Marketing preferences and opt-outs: retained indefinitely to honor your choice
  • Website analytics data: typically up to 26 months
  • Call recordings and chat transcripts: up to 12 months, unless needed for dispute resolution

When information is no longer needed, we securely delete, anonymize, or aggregate it.

18. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information, which may include:

  • encryption of data in transit (SSL/TLS)
  • access controls and authentication requirements for employees and contractors
  • secure third-party payment processors (PCI-compliant)
  • regular review of internal data-handling procedures

However, no system is completely secure, and you use the Site and Services at your own risk.

19. Data Breach Notification

In the event of a confirmed breach of unencrypted personal information, we will notify affected individuals in accordance with applicable law, including Georgia’s data breach notification statute (O.C.G.A. ยง 10-1-910 et seq.) and other applicable state and federal laws. Notification will be made in the most expedient time possible without unreasonable delay, except where a law enforcement agency advises that notification would impede an investigation.

20. Aggregated & De-Identified Data

We may aggregate or de-identify Personal Information so that it can no longer reasonably be linked to you. We may use, disclose, and retain such aggregated or de-identified information for any lawful business purpose, including analytics, research, and reporting, without further notice.

21. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Accessing third-party sites is at your own risk.

22. Children’s Privacy

Our Services are intended for adults. We do not knowingly collect Personal Information from children under 16 years of age. If such information is identified, it will be deleted. Parents or guardians who believe a child has provided us with information may contact us at the address in Section 23 to request deletion.

23. International Data Processing

Your information may be processed or stored in the United States or other jurisdictions where our service providers operate. If you access the Site from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

24. Disclaimer

This Privacy Policy describes our general privacy practices and does not create contractual rights beyond those provided by applicable law. We cannot guarantee absolute security of electronic data transmissions.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted, and the “Last Updated” date at the top will be revised. For material changes, we will provide additional notice (such as a website banner or email) where required. Continued use of the Site or Services constitutes acceptance of the revised policy.

26. Access, Correction & Requests

You may request access to, correction of, or deletion of your Personal Information by contacting us using the information below. We will respond in accordance with applicable law.

27. Contact & Official Correspondence

Appliance Repair Master

1816 Briarwood Industrial Ct NE, Atlanta, GA 30329

๐Ÿ“ž Phone: (770) 659-7597ย 

๐Ÿ“ง Email: [email protected]

๐ŸŒ Website: https://appliancerepairmaster.com

For privacy-related requests, please include “Privacy Request” in the subject line so we can route your inquiry promptly.