Amana Compressor Failure

Amana refrigerator compressor unit located at bottom rear of appliance

Who Is This Guide For

Your Amana refrigerator stopped cooling and it’s silent. Your food is warming up. Someone: a neighbor, a repair shop, a quick Google search told you the compressor is dead and you need to replace it. Before you approve that repair, make sure the relay, capacitor, thermostat, power supply, condenser coils, and sealed system have been checked.ย 

Before you spend that money, read our guide.

In fifteen years of repairing refrigerators across Atlanta, we’ve diagnosed over 3,500 Amana units. The pattern is always the same: what looks like compressor failure is almost never this very case. Five completely different problems produce the same symptom: silence and warmth. Only one of those problems usually requires compressor replacement. The others are separate repairs with their own price ranges: coil cleaning, relay replacement, capacitor replacement, thermostat replacement, internal electrical repair, or sealed-system leak work.

Our guide explains exactly what those five problems are, how to recognize which one you have, what a professional diagnosis covers, and what honest repair costs look like in Atlanta. By the end, you’ll know which repair category your symptoms point toward and why a compressor should never be condemned before proper testing.ย 

WHAT THIS GUIDE COVERS

โœ“ย  The 5 failures that look identical from outside

โœ“ย  How to recognize your specific problem at home

โœ“ย  What professional diagnosis actually covers (step by step)

โœ“ย  Honest repair costs with no hidden fees

โœ“ย  Why 80% of dead compressors are a misdiagnosis

โœ“ย  When replacement is genuinely necessary vs. avoidable

โœ“ย  A real Atlanta customer who saved $1,140

โœ“ย  Prevention habits that stop failures before they start

What Your Compressor Does

Your refrigerator’s compressor is a small motor. Its only job: pump refrigerant through a sealed loop, moving heat out of your fridge and dumping it outside. That’s the entire system.

The loop runs like this:

  • The compressor sends high-temperature refrigerant vapor into the condenser.ย 
  • High-temperature vapor leaves the compressor and moves into the condenser. As air moves across the condenser coil, the refrigerant gives off heat and condenses into a high-pressure liquid.ย 
  • The high-pressure liquid refrigerant moves through the drier and capillary tube before it reaches the evaporator. The capillary tube lowers the refrigerantโ€™s pressure and temperature as it enters the evaporator.ย 
  • Air moves across the evaporator coil, and the refrigerant absorbs heat from the refrigerator and freezer compartments. Some of the liquid refrigerant evaporates in the coil, then saturated gas returns through the suction line to the compressor.ย 
  • Saturated gas returns through the suction line to the compressor, and the cycle repeats.ย 
Amana refrigerator compressor motor close-up showing electrical terminals and start relay

When the compressor stops, the loop dies. So, then no movement or temperature change. Your fridge becomes an insulated box at room temperature.

Five different failures produce the same symptom: silence and warmth. The repair depends entirely on the failed part. A dirty condenser coil, weak capacitor, bad relay, thermostat issue, wiring fault, sealed-system leak, and burned-out compressor can all look similar from the outside, but they are not the same repair.ย 

Skip the expensive $2,000 mistake.

Reach out to us and get thorough diagnostics

The Five Failures That Look Identical

Technician testing start relay with multimeter on Amana refrigerator compressor

1.ย  Start Relay Failed โ€” Most Common

$200โ€“$350

The compressor start circuit uses the overload/relay assembly and, on some models, a run capacitor. When voltage reaches the compressor circuit, the relay feeds the start winding for startup; after the starting period, current through the relay is blocked and the compressor continues through the run winding.ย 

Relays burn out. They carry enormous current, sometimes 12 to 15 times daily for a decade. Eventually, the internal contacts corrode and fuse. One morning you turn it on and nothing, not even a click.

WHAT YOU EXPERIENCE

  • Total silence when powered on
  • No compressor hum at any point
  • Lights function normally; only cooling is absent

HOW YOU CHECK IT

Unplug your fridge. Wait five minutes. Plug it back in. Listen near the compressor (bottom rear, beneath the access panel). You should hear a faint click. Hear nothing? The relay, overload protector, capacitor, incoming voltage, and compressor windings all need to be tested before the compressor is condemned.ย 

WHY YOUR COMPRESSOR MAY STILL BE FINE

A start complaint is tested through the relay, overload protector, capacitor if present, incoming voltage, and compressor windings. An open relay can leave little or no current to the start winding. A shorted relay or capacitor can let the compressor start and then trip the overload protector from high current.ย 

THE FIX

So we have to replace the relay ($200โ€“$350, thirty minutes labor). We test under load to confirm the compressor isn’t damaged. 90% of the time, the motor fires up and runs flawlessly. Relay replacement is listed in our pricing table.


Most likely the fix is $300. Call us before you waste your money with other specialists.

ย 

Refrigerator electrical panel showing wiring connections and thermal fuse โ€“ internal power failure diagnosis

2.ย  Power Isn’t Reaching Your Fridge โ€” Surprisingly Common

Freeโ€“$500

This seems obvious. It isn’t. Circuit breakers trip. Outlets fail. Internal wiring corrodes. A loose connection inside the electrical panel kills power to the entire unit.

WHAT YOU EXPERIENCE

  • Nothing works at all โ€” no lights, no compressor, nothing
  • Or: lights work but compressor stays silent

HOW YOU CHECK IT

Plug a lamp or phone charger into the same outlet. Does power flow? If not, the outlet is dead โ€” call a licensed electrician. If yes but the fridge remains dark, the problem lives inside the fridge’s electrical system.

THE FIX

Dead outlet? An electrician handles it ($100โ€“$200). Dead internal circuit? We inspect the wiring and control board. Usually it’s a severed connection or blown thermal fuse. $150โ€“$400 installed.

ย 

Technician connecting refrigerant pressure gauges to Amana sealed system for leak diagnosis Atlanta

3.ย  Compressor Overheating and Protecting Itself โ€” Extremely Common

$150โ€“$900

Your Amana has a thermal overload protector built into the compressor. When temperature exceeds the safe limit, it cuts power instantly, preventing the motor from burning out.

Repeated overheating creates a destructive cycle. The compressor runs for 10โ€“30 seconds, generates dangerous heat, triggers the protector, shuts down. The compressor tries again. This repeats for hours. Humidity spikes. Mold risk rises.

WHAT YOU EXPERIENCE

  • Compressor hums for 10โ€“30 seconds then shuts off abruptly
  • Fridge stays cool briefly, then warms noticeably
  • Cycle repeats every few hours
  • Compressor area is scorching to the touch

FOUR CULPRITS

40%

Filthy Condenser Coils

Dust and pet hair block heat release. Compressor strains harder, temperature spikes.

35%

Refrigerant Leak

A pinhole in copper tubing or cracked solder joint slowly depletes the charge.

15%

Weak Capacitor

The run capacitor weakens. Motor labors inefficiently, generating excessive heat.

10%

Oxidized Oil

Compressor oil degrades after years of operation. The motor grinds harder, runs hotter.

FINDING THE PROBLEM

Start with the obvious: pull your fridge from the wall and examine the back coils. Visibly coated in dust or matted with pet hair? Vacuum them gently. Wait 24 hours. If cycling stops, you found it. Cost: zero dollars if cleaning accessible condenser buildup solves the issue .

Coils already clean? The problem is deeper. We measure refrigerant pressure, capacitor charge, and compressor oil condition.

CRITICAL: If a sealed system leak exists and you replace the compressor without sealing the leak first, your new compressor fails within 6โ€“18 months. The leak drains the refrigerant from your replacement unit. You may pay for compressor replacement without fixing the leak that caused the failure.ย 

It might be dirty coils. It might be a $300 leak fix. Call us right today

ย 

Amana refrigerator thermostat component being tested with multimeter by appliance repair technician Atlanta

4.ย  Thermostat Failure โ€” Less Common

$150โ€“$400

The thermostat measures interior temperature constantly and signals the relay to activate the compressor. A broken thermostat never sends the signal. The relay never fires. The compressor never runs.

WHAT YOU EXPERIENCE

  • Complete silence at all times
  • Lights illuminate normally
  • Interior temperature stays at room temperature

HOW YOU CHECK IT

Turn the thermostat dial to its coldest setting. Wait ten seconds. You should hear a click or the compressor should begin humming. Nothing? The thermostat has likely failed.

THE FIX

We test the thermostat with a multimeter to confirm it’s sending voltage. If it’s dead, we replace it. $150โ€“$400 depending on your Amana model.

ย 

Burned out Amana refrigerator compressor motor showing scorched terminals and internal damage

5.ย  Compressor Motor Burned Out โ€” Rare

The cost depends on the root problem

This is the only scenario where compressor replacement is inevitable. It’s also the least common.

WHAT YOU EXPERIENCE

  • No sound whatsoever, even with thermostat dialed to maximum cold
  • No click from the relay
  • Fridge broken for multiple days
  • Burnt smell emanating near the compressor

WHAT’S BROKEN

The electric motor inside the compressor is permanently damaged โ€” from an electrical surge that fried the copper windings, mechanical seizure from liquid refrigerant in the cylinders, or years of unaddressed overheating.

HOW WE CONFIRM IT

We connect a multimeter to the compressor terminals. An open circuit (infinite resistance) means burnout. Continuity but zero humming under power means mechanical seizure. Either way, replacement is required.

THE FIX

We evacuate the remaining refrigerant, install the new compressor, fill with fresh oil, recharge the system, and pressure-test. We use OEM compressors or direct equivalents โ€” never counterfeit parts.

ย 

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Professional refrigerator diagnostic tools including multimeter, pressure gauges and thermal probe

How We Diagnose Your Problem in Under an Hour

When you call Appliance Repair Master, here’s exactly how we diagnose your Amana:

1

Electrical Verificationย  5 min

Is power reaching the fridge? We test the outlet. Does the thermostat respond? We turn the dial and listen. Does the overload/relay assembly send current to the start winding?ย 

2

Compressor Statusย  5 min

A warm compressor means it’s running or just has ran. Cold means it hasn’t operated. Does it hum when power is applied? Does it cycle on and off?

3

Sealed System Pressure Testย  10 min

We connect gauges to high and low pressure ports. We compare against your Amana’s specification sheet. Low pressure confirms a refrigerant leak.

4

Component Electrical Testingย  15 min

Continuity test on the start relay. Capacitor voltage measurement. Compressor motor resistance test. Thermostat response under load.

5

Physical Inspectionย  5 min

Are condenser coils clean or filthy? Are door seals intact or leaking? Is the evaporator accumulating frost?

Within 40โ€“50 minutes, we know exactly what’s broken and what the repair costs. No guessing.

ATLANTA CUSTOMER STORYย  ยทย  BUCKHEAD

How We Saved Mrs. Chen $1,140

Mrs. Chen’s eight-year-old Amana stopped cooling. Another repair service quoted her: “Compressor is dead. $2,000 replacement.”

She called us for a second opinion. Our technician arrived the same day. The compressor was actively running โ€” the other technician never checked. Sealed system pressure was at 60% of specification โ€” a slow refrigerant leak from a cracked solder joint. The coils were caked with dust and pet hair, choking heat release.

Professional condenser coil cleaning

$85

Leak location and sealed joint repair

$350

System evacuation and refrigerant recharge

$275

Pressure testing and parts

$150

TOTAL PAID

$860

ย  SAVED $1,140 VS. COMPETITOR QUOTEย ย 

Mrs. Chen’s fridge cooled flawlessly for another eight years. If we’d replaced the compressor without sealing that leak, it would have failed again within twelve months.

She saved $1,140. You could too.ย ย 

Reach Out Our Team

Prevention: Stop This From Happening Again

The majority of compressor failures we encounter were preventable.

Clean Condenser Coils Every 3 Months

Unplug, slide out, vacuum gently. Five minutes. Zero dollars. This single habit prevents 30% of compressor failures.

Inspect Door Seals Quarterly

Cracked or loose seals pull warm air inside. Your compressor works longer and hotter. Replace the seal if it’s degraded.

Maintain Clearance Around the Unit

Your Amana demands 2โ€“3 inches of open space on all sides. Cramped installation forces it to overheat.

Listen for Performance Changes

Compressor suddenly louder or running longer? That’s an early warning. Call within a week, not a month.

SAME-DAY SERVICE

Atlanta & Georgia

Monโ€“Sat 7amโ€“8pm

WHY APPLIANCE REPAIR MASTER

โ—† ย 15+ years in Atlanta

โ—†ย  3,500+ refrigerators repaired

โ—†ย  1-year parts warranty

โ—†ย  90-day labor warranty

โ—†ย  OEM parts only

โ—†ย  Financing available $500+

โ—†ย  No hidden fees

Repair Pricing

REPAIR

PRICE RANGE

Start relay replacement

$200โ€“$350

Capacitor replacement

$100โ€“$250

Professional condenser coil cleaning

$85โ€“$150

Sealed system leak diagnosis and repair

$400โ€“$900

Thermostat replacement

$150โ€“$400

Compressor motor replacement

$1,200โ€“$2,200

Diagnostic fee is deducted from your repair bill when you approve work. Financing available on repairs exceeding $500.

THE BOTTOM LINE

Your Amana fridge isn’t dead. It’s almost certainly fixable. The refrigerator industry profits from customers believing that a silent compressor means complete failure. In reality, relay, capacitor, thermostat, airflow, power, and sealed-system issues can create similar symptoms. Proper testing demonstrates you whether the compressor has truly failed.ย 

We know the difference. We’ve repaired thousands.

Stop accepting inflated quotes from competitors.

Don't pay $2,000 when it might be $300.
Schedule a Meeting - Get answers today.

FAQ

1. Is my compressor definitely dead if it's silent?

No. Silence typically indicates electrical failure (relay, thermostat, or power delivery) or the compressor is protecting itself from overheating. We test everything before drawing conclusions.

It depends on the repair cost, unit age, model, and overall condition. If an older Amana needs confirmed compressor replacement, replacement may be more practical than repair. A newer unit with a relay, thermostat, capacitor, airflow, power, or sealed-system issue is often a better repair candidate. Weโ€™ll give you the honest recommendation after diagnosis.ย 

No. Food spoils rapidly in a warm refrigerator. Bacteria multiplies aggressively. If it’s been warm longer than two hours, discard perishables. If it’s completely down, empty it entirely.

We guarantee it. One-year parts warranty. Ninety-day labor warranty. If something we repaired fails again, we return and fix it for free.

Multiple causes: sealed system refrigerant leak, dirty condenser coils, door seal leakage, or a degrading capacitor. Constant operation shortens compressor lifespan dramatically.

We locate the leak with sealed-system testing, then repair it based on where the leak is. If the leak is at a soldered or brazed joint, the joint has to be properly cleaned and re-soldered or re-brazed. If the leak is in the tubing, evaporator, condenser, or another sealed-system component, the damaged part may need to be replaced. After the repair, we recover and evacuate the system, recharge it with the correct refrigerant amount for the model, and recheck the system for leaks. We donโ€™t present epoxy resin as a permanent sealed-system repair.ย 

Contact Us

Content

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Company Name: Appliance Repair Master

Location: 1816 Briarwood Industrial Ct NE, Atlanta, GA 30329

Effective Date: June 5, 2026

Last Updated: June 5, 2026

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  • undisclosed hazards or conditions at the service location
  • inaccurate information you provide to us

22. Revisions & Accuracy

Site materials may contain errors. Appliance Repair Master may make changes at any time without notice and does not commit to updating materials.

23. Third-Party Links & Services

Links to third-party websites are provided for convenience only. Appliance Repair Master does not control or endorse third-party content. If we use a third-party SMS or messaging platform, your participation may also be subject to that provider’s own terms, including provisions for opt-in, opt-out, frequency, fees, privacy, arbitration, and dispute resolution.

24. Governing Law, Venue & Dispute Resolution

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Informal Resolution. Before initiating any formal proceeding, the parties agree to attempt to resolve disputes informally by contacting Appliance Repair Master in writing.

Binding Arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in DeKalb County, Georgia, or another mutually agreed location. Judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver. You and Appliance Repair Master agree that any dispute will be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims and may not preside over any form of representative proceeding.

Exceptions. Either party may bring a small-claims-court action, and either party may seek injunctive relief in court to protect intellectual property rights, without waiving arbitration of other claims.

Limitation of Actions. Any claim arising out of these Terms or the services must be brought within one (1) year after the cause of action accrues, or be forever barred, except where applicable law prohibits such a limitation.

25. Force Majeure

Appliance Repair Master is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather, public health emergencies, pandemics, war, terrorism, civil unrest, labor disputes, government action, utility failures, supply-chain disruptions, parts shortages, or internet/telecommunications outages.

26. General Provisions

Modifications. Appliance Repair Master may revise these Terms at any time. Continued use of the Site or services after changes are posted constitutes acceptance of the updated Terms.

Entire Agreement. These Terms, together with our Privacy Policy and any signed work orders or invoices, constitute the entire agreement between you and Appliance Repair Master and supersede all prior oral or written agreements.

Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

No Waiver. Failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Survival. Sections that by their nature should survive termination (including Sections 11, 19, 20, 21, and 24) survive.

Headings. Headings are for convenience only and do not affect interpretation.

Notices. Legal notices to Appliance Repair Master must be sent in writing to the address in Section 28. Notices to you may be sent to the email or address you provided.

27. Compliance with Georgia Law

Appliance Repair Master operates in compliance with all applicable federal, state, and local laws, including the laws of the State of Georgia and applicable regulations in Atlanta, DeKalb County, and the greater Atlanta metropolitan area.

Nothing in these Terms limits any non-waivable rights granted to consumers under Georgia law, including under the Georgia Fair Business Practices Act (O.C.G.A. ยง 10-1-390 et seq.) and the Uniform Commercial Code as adopted in Georgia.

28. Contact Information

For questions, warranty claims, opt-out requests, or communications preferences, contact us at:

Appliance Repair Master

๐Ÿ“ 1816 Briarwood Industrial Ct NE, Atlanta, GA 30329

๐Ÿ“ž Phone: (770) 659-7597ย 

๐Ÿ“ง Email: [email protected]

๐ŸŒ Website: https://appliancerepairmaster.com

For SMS assistance, reply HELP to any message you receive, or STOP to opt out of marketing texts.

appliancerepairmaster.com Privacy Policy

PRIVACY POLICY

Company Name: Appliance Repair Master

Effective Date: June 5, 2026

Last Updated: June 5, 2026

Your privacy is important to us. This Privacy Policy explains how Appliance Repair Master (“Company,” “we,” “us,” or “our”) collects, uses, protects, and discloses information when you use our website, web pages, client portal, mobile applications, and related services (collectively, the “Site” and “Services”).

This Privacy Policy applies only to this Site and Services and does not apply to any other websites or offline services unless explicitly stated.

BY USING THE SITE OR SERVICES, YOU CONSENT TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of Personal Information:

Contact Information

  • First and last name
  • Mailing or service address
  • Email address
  • Phone number

Identifiers & Technical Information

  • IP address
  • Device and browser information
  • Log files and timestamps
  • Account or authentication information (where applicable)

Financial Information

  • Payment card or banking details (processed securely through third-party payment processors; we do not store full payment details)

Demographic Information

  • Age or age range
  • Gender or general demographic data (if voluntarily provided)

Geolocation Data

  • Approximate location based on IP address or service address

Internet & Electronic Activity

  • Pages viewed and interactions with the Site
  • Browsing and navigation behavior
  • Referral sources and usage patterns

Commercial Information

  • Services requested or purchased
  • Appointment and transaction history

Audio & Visual Information

  • Before-and-after photos or videos of serviced areas
  • Call recordings or chat transcripts where permitted by law

Inferences

  • Preferences or tendencies inferred from usage and interactions to improve services and communications

2. How We Use Your Information

We may use Personal Information for the following purposes:

Service & Transactional Purposes

  • Schedule, manage, and complete service requests
  • Communicate appointment confirmations and updates
  • Process payments and billing
  • Provide customer support

Operational & Analytical Purposes

  • Improve the Site and Services
  • Monitor performance and usage trends
  • Diagnose technical issues

Marketing & Promotional Purposes (With Consent)

  • Send promotional emails, text messages, or calls
  • Provide personalized offers or service reminders
  • Conduct promotions or loyalty initiatives

Content & Reviews

  • Display reviews or feedback you voluntarily submit
  • Use photos or media only with explicit marketing consent

Security, Fraud Prevention & Legal Compliance

  • Protect against fraud or misuse
  • Enforce agreements
  • Comply with legal obligations and lawful requests

3. Communications (Calls, SMS & Email)

By providing your contact information, you consent to receive phone calls, text messages (SMS/MMS), and emails related to:

  • service updates
  • appointment confirmations
  • billing and customer support

Marketing communications are sent only where permitted and consented to.

You may manage your communication preferences at any time:

  • SMS: Reply STOP to opt out
  • Email: Use the unsubscribe link in marketing emails
  • Calls: Contact us to request removal from calling lists

Even if you opt out of marketing communications, we may still contact you for transactional or service-related purposes.

4. Photos & Service Documentation

During service, we may capture photos or videos of:

  • appliances
  • parts
  • work areas

These may be used for:

  • documentation of work performed
  • quality control
  • technician training
  • warranty and legal protection
  • insurance purposes
  • marketing, advertising, and public relations

We take reasonable steps to avoid capturing:

  • people
  • personal documents
  • identifying information

By using our services, you acknowledge and agree to this practice.

5. Sources of Information

We collect information from:

  • you directly (forms, calls, messages, bookings)
  • service providers acting on our behalf (CRM, analytics, SMS platforms, payment processors)
  • third-party sources where permitted by law
  • cookies and similar technologies

6. Sharing of Personal Information

We do not sell, rent, or trade Personal Information.

We may share information with:

  • service providers necessary to operate our business
  • contractors or technicians performing services
  • affiliates under common ownership, where permitted
  • legal authorities when required by law

All third parties are required to protect your information.

7. Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, asset sale, or similar business transaction, your Personal Information may be transferred to a successor entity as part of the assets. We will use reasonable efforts to ensure the receiving party honors the commitments made in this Privacy Policy or notify you of any material changes.

8. Cookies & Tracking Technologies

We may use cookies, web beacons, pixel tags, clear GIFs, local storage, and similar technologies to:

  • improve Site functionality
  • analyze usage
  • support marketing and analytics

The cookies we use may include:

  • Session Cookies โ€” to operate the Site during your visit
  • Preference Cookies โ€” to remember settings and preferences
  • Security Cookies โ€” for authentication and fraud prevention
  • Analytics & Advertising Cookies โ€” to measure performance and reach

We may use third-party analytics tools, including Google Analytics, to understand how users interact with the Site. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

You can control cookies through your browser or device settings. Disabling cookies may affect certain features.

9. Do Not Track & Global Privacy Control

Some browsers transmit “Do Not Track” (DNT) signals or Global Privacy Control (GPC) signals. Because there is no industry consensus on how to interpret DNT signals, we do not currently respond to DNT signals. Where required by applicable law, we will honor valid GPC signals as a request to opt out of sale or sharing of Personal Information.

10. Session Replay Technology

We use session replay technology to understand how users interact with our Site. This may record actions such as scrolling, clicks, navigation paths, and cursor movements.

Session replay data is used for:

  • quality assurance
  • customer support
  • fraud prevention and security
  • Site optimization

This data may be collected and stored by third-party service providers acting on our behalf.

11. Chatbot Technology

We use chatbots and virtual assistants to provide customer support. When you interact with a chatbot:

  • information you provide is collected
  • chat transcripts may be stored
  • conversations may be reviewed for quality, training, and security

Chats may be escalated to a human representative when necessary.

12. Advertising & Online Tracking

We and our authorized partners may collect information across devices and platforms to measure advertising performance and deliver relevant marketing.

Advertising and tracking preferences are device- and browser-specific and must be managed separately on each device or browser you use.

13. Managing Your Preferences

You may manage your preferences at any time:

  • opt out of marketing emails via unsubscribe links
  • opt out of SMS by replying STOP
  • request changes to call preferences by contacting us

14. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your Personal Information:

  • Right to Know / Access โ€” request confirmation of whether we process your information and what we collect
  • Right to Correct โ€” request correction of inaccurate information
  • Right to Delete โ€” request deletion of your Personal Information, subject to legal exceptions
  • Right to Portability โ€” request a copy of your information in a portable format
  • Right to Opt Out โ€” opt out of sale, sharing for cross-context advertising, or significant automated profiling
  • Right to Non-Discrimination โ€” exercise your rights without being discriminated against

To exercise any of these rights, contact us using the information in Section 23. We will verify your identity before processing the request. We aim to respond within 45 days, or as required by applicable law. You may also designate an authorized agent to submit a request on your behalf.

California residents may additionally request, once per calendar year, a list of categories of Personal Information disclosed to third parties for direct marketing purposes (“Shine the Light” โ€” Cal. Civ. Code ยง 1798.83).

15. Sale or Sharing of Personal Information

We do not sell Personal Information for monetary consideration. To the extent that the use of cookies or advertising tools may be considered “sharing” under certain state laws (such as California, Colorado, or Virginia), you may opt out by adjusting your browser cookie settings, transmitting a Global Privacy Control signal, or contacting us directly.

16. Sensitive Personal Information

We do not knowingly collect categories of sensitive personal information (such as Social Security number, government ID, precise geolocation, racial or ethnic origin, religious beliefs, health data, biometric data, or financial account login credentials) for purposes other than providing the requested Services, preventing fraud, or complying with the law.

17. Data Retention

We retain Personal Information only as long as necessary to:

  • provide the Services requested
  • fulfill the purposes outlined in this Privacy Policy
  • comply with our legal, tax, accounting, and warranty obligations
  • resolve disputes and enforce our agreements

Typical retention periods:

  • Service and transaction records: up to 7 years (to comply with tax and warranty obligations)
  • Marketing preferences and opt-outs: retained indefinitely to honor your choice
  • Website analytics data: typically up to 26 months
  • Call recordings and chat transcripts: up to 12 months, unless needed for dispute resolution

When information is no longer needed, we securely delete, anonymize, or aggregate it.

18. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information, which may include:

  • encryption of data in transit (SSL/TLS)
  • access controls and authentication requirements for employees and contractors
  • secure third-party payment processors (PCI-compliant)
  • regular review of internal data-handling procedures

However, no system is completely secure, and you use the Site and Services at your own risk.

19. Data Breach Notification

In the event of a confirmed breach of unencrypted personal information, we will notify affected individuals in accordance with applicable law, including Georgia’s data breach notification statute (O.C.G.A. ยง 10-1-910 et seq.) and other applicable state and federal laws. Notification will be made in the most expedient time possible without unreasonable delay, except where a law enforcement agency advises that notification would impede an investigation.

20. Aggregated & De-Identified Data

We may aggregate or de-identify Personal Information so that it can no longer reasonably be linked to you. We may use, disclose, and retain such aggregated or de-identified information for any lawful business purpose, including analytics, research, and reporting, without further notice.

21. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Accessing third-party sites is at your own risk.

22. Children’s Privacy

Our Services are intended for adults. We do not knowingly collect Personal Information from children under 16 years of age. If such information is identified, it will be deleted. Parents or guardians who believe a child has provided us with information may contact us at the address in Section 23 to request deletion.

23. International Data Processing

Your information may be processed or stored in the United States or other jurisdictions where our service providers operate. If you access the Site from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

24. Disclaimer

This Privacy Policy describes our general privacy practices and does not create contractual rights beyond those provided by applicable law. We cannot guarantee absolute security of electronic data transmissions.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted, and the “Last Updated” date at the top will be revised. For material changes, we will provide additional notice (such as a website banner or email) where required. Continued use of the Site or Services constitutes acceptance of the revised policy.

26. Access, Correction & Requests

You may request access to, correction of, or deletion of your Personal Information by contacting us using the information below. We will respond in accordance with applicable law.

27. Contact & Official Correspondence

Appliance Repair Master

1816 Briarwood Industrial Ct NE, Atlanta, GA 30329

๐Ÿ“ž Phone: (770) 659-7597ย 

๐Ÿ“ง Email: [email protected]

๐ŸŒ Website: https://appliancerepairmaster.com

For privacy-related requests, please include “Privacy Request” in the subject line so we can route your inquiry promptly.