LG Compressor Failure

LG refrigerator compressor unit showing linear compressor failure symptoms

If your LG refrigerator suddenly stops cooling, it usually catches you off guard. One day everything is working fine, and the next morning you open the fridge door and realize something isnโ€™t right. When this happens, most homeowners start asking the same question:

Did the compressor just fail?

In many cases, thatโ€™s exactly what happened.

Over the past decade, our appliance repair technicians have seen a growing number of service calls related to LG compressor failure, particularly in refrigerators equipped with the companyโ€™s linear compressor technology. Many of these cases are described by technicians as linear compressor failure, where the compressor continues running but can no longer circulate refrigerant properly.

Some refrigerators lose cooling suddenly. Others struggle for weeks before temperatures finally rise enough to become noticeable. But once cooling stops, the problem almost always traces back to something inside the refrigeratorโ€™s sealed system: the compressor, refrigerant flow, or a leak somewhere in the cooling circuit.

The good news is that many of these problems can be diagnosed quickly once a technician checks the system. And depending on the condition of the refrigerator, repair may still be a very reasonable option.

Before jumping to conclusions, though, it helps to understand how LG refrigerators are built and why compressor issues have become such a widely discussed topic.

Refrigerator not cooling the way it should?
If your LG refrigerator isnโ€™t staying cold, a technician can check the compressor, inspect the sealed system, and explain exactly whatโ€™s going on.

How LG Linear Compressors Work

Most refrigerators use a rotary compressor with spinning components. LG introduced a different concept called the linear compressor, which uses a piston that moves back and forth in a straight line. The idea behind the design was pretty simple:

fewer moving parts โ†’ less friction โ†’ quieter operation.

Linear Compressor Feature

Expected Benefit

Fewer moving parts

Reduced mechanical wear

Linear piston motion

Quieter operation

Energy-efficient design

Lower electricity consumption

10 year warranty

Long-term reliability

When everything is working the way it should, the compressor pushes refrigerant through the cooling system and keeps the refrigerator at a steady temperature.

But if that pressure drops, the whole cooling cycle starts falling behind.

In theory, the design makes sense. However, technicians working on refrigerators across the country have encountered situations where cooling problems eventually trace back to the compressor or sealed system.

LG refrigerator sealed cooling system diagram showing compressor and refrigerant flow

Warning Signs Your LG Compressor May Be Failing

Refrigerator cooling problems can appear gradually or suddenly.

Here are warning signals technicians often encounter.

Refrigerator runs but does not cool

The refrigerator seems to operate normally: lights and fans are working, yet the temperature keeps rising.

Compressor not running

Possible signs include: clicking sounds from the back of the refrigerator brief buzzing noises repeated attempts to start

Freezer cold but refrigerator warm

This situation can indicate restricted refrigerant circulation.

Refrigerator running constantly

Possible causes include:

  • refrigerant leak
  • evaporator corrosion
  • internal compressor wear
  • sealed-system restriction

โš ๏ธ Quick Check

If your LG refrigerator isnโ€™t cooling, look for these signs:

compressor not running

freezer temperature rising

refrigerator running constantly

clicking sounds behind the unit

If you notice several of these symptoms together, the compressor or sealed system may need professional inspection.

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What to Check Before Scheduling Service

Before assuming the compressor has failed, there are a few quick things worth checking.

Make sure the refrigerator still has proper power and that the temperature controls havenโ€™t been changed accidentally.

You may also want to check:

  • condenser coils for heavy dust buildup
  • airflow around the refrigerator
  • door seals for gaps
  • whether the compressor is attempting to start

If you stand near the back of the refrigerator, you may notice a few different sounds. A steady hum usually means the compressor is running. Clicking every few seconds can mean itโ€™s trying to start and shutting back down. If itโ€™s completely silent while the refrigerator should be cooling, that can point to a compressor or control issue.

If the refrigerator is clearly running but still not cooling after these checks, the sealed system may need professional diagnosis.

Hit us up. We would love to help you out. Contact us today
If thereโ€™s still no โ€” after your DIY check up, contact us for additional professional assistance.
Appliance Repair Master technician diagnosing LG compressor failure in refrigerator

Why LG Compressors Fail

Several conditions can affect compressor performance.

Internal compressor wear

Over time, internal components may lose the ability to maintain pressure.

Refrigerant leaks

Leaks can occur in:

  • evaporator coils
  • condenser tubing
  • compressor joints
  • aluminum refrigerant lines

Aluminum lining defect

Some technicians believe that aluminum lining defect inside certain compressors may contribute to premature wear. In these cases, tiny metal particles can circulate through the sealed system and interfere with compressor valves or refrigerant flow.

While this condition does not appear in every refrigerator, it has been discussed in technical forums and service reports involving linear compressor failures.

LG refrigerator evaporator coil with frost pattern indicating refrigerant leak

Evaporator corrosion

A small leak in the evaporator coil can gradually reduce refrigerant levels and disrupt cooling.

What Technicians Usually Find

When a technician checks a refrigerator that isnโ€™t cooling, theyโ€™re usually looking at a few possible situations.

Sometimes the compressor itself is wearing out.

Other times the sealed system has lost refrigerant somewhere along the line.

Here are the main possibilities.

Compressor losing efficiency

Over time the compressor may still run, but it canโ€™t build enough pressure to keep refrigerant moving through the system.

Refrigerant leak

Cooling systems rely on refrigerant circulating through sealed tubing. If a leak develops, cooling performance drops quickly.

Evaporator coil corrosion

If the evaporator coil develops a leak inside the cabinet, the refrigerant slowly escapes and cooling begins to fade.

LG LFXS Series and Reported Compressor Issues

Technicians frequently see service calls involving the LG LFXS refrigerator series, including:

  • LFXS30766
  • LFXS29626_
  • LFXS28968
  • LFXS26596S

These French-door refrigerators became widely installed in kitchens across the United States.

Technical Compressor Diagnostic Guide

Technicians follow a systematic diagnostic process when checking compressors.

Diagnostic Step

Purpose

Verify power and fans

Confirm refrigerator is operating

Listen for compressor activity

Identify startup attempts

Check compressor voltage

Confirm electrical supply

Inspect evaporator frost pattern

Evaluate refrigerant circulation

Measure refrigerant pressure

Detect leaks or restrictions

Evaluate compressor efficiency

Confirm internal failure

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๐Ÿ›  Technician Tip

A refrigerator may appear to run normally even when the compressor has stopped circulating refrigerant. Lights work, fans spin, and the control panel responds โ€” but cooling slowly disappears.

How Appliance Technicians Diagnose Compressor Failure in 10 Minutes

Experienced technicians can often identify compressor trouble quickly.

Typical rapid diagnostic steps include:

  1. Confirm refrigerator is calling for cooling
  2. Check compressor sound and vibration
  3. Measure voltage to the compressor
  4. Inspect evaporator frost pattern

Observation

Possible Diagnosis

Even frost across coil

Cooling system working

Frost on one corner only

Refrigerant restriction

No frost

Compressor or refrigerant failure

This early assessment helps determine whether the issue involves the compressor or another sealed-system component.

Need refrigerator repair in Atlanta?
If your LG refrigerator stopped cooling, our technicians can inspect the compressor and sealed system.

LG Linear Compressor Class Action Lawsuit

Over the past several years, some homeowners reported repeated cooling failures in certain LG refrigerator models equipped with linear compressors.

These reports eventually led to several class-action lawsuits involving LGโ€™s compressor technology.

In these cases, consumers alleged that some refrigerators experienced compressor problems earlier than expected.

While not every LG refrigerator develops these issues, the lawsuits brought additional attention to compressor reliability and sealed-system repairs in certain models.

For technicians, the takeaway is simple: when an LG refrigerator stops cooling, the compressor and sealed system deserve a careful inspection.

Need a repair? Weโ€™ll be here for you.
Book an Appliance Repair Master technician to service your fridge right at home. We are very fast and experienced.

Understanding the LG 10-Year Compressor Warranty

Warranty Period

Coverage

Year 1

Parts and labor

Years 2-5

Sealed system components

Years 6-10

Compressor part only

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Labor costs are often not included after the first year. For many Atlanta homeowners, the bigger issue is not the part itself but the expensive labor costs involved in compressor replacement and sealed-system work.

When Compressor Replacement Makes Sense

Once a technician confirms a compressor failure, the next step is deciding whether replacement is worth it.

Several factors usually influence that decision.

Factor

Why It Matters

Refrigerator age

Newer units are usually worth repairing

Overall appliance condition

Multiple problems may change the recommendation

Sealed system condition

Additional leaks can increase repair cost

Warranty coverage

Compressor parts may still be covered

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In many cases, replacing the compressor can extend the life of the refrigerator for several more years.

However, if the refrigerator is older and the sealed system has additional issues, replacement may be the better long-term solution.

Typical LG Compressor Repair Costs

Compressor replacement typically includes:

  • refrigerant recovery
  • compressor installation
  • filter dryer replacement
  • system vacuum testing
  • refrigerant recharge

Typical Atlanta repair cost:

$600 โ€“ $1200

Need refrigerator repair?

Weโ€™ve got you covered.
Our technicians diagnose LG compressor and sealed-system issues throughout Atlanta and nearby Georgia communities. Weโ€™ll come to you and help get your refrigerator back to doing its job.

Tips to Extend Refrigerator Life

  • Clean condenser coils annually
  • Maintain proper airflow behind the refrigerator
  • Avoid overloading shelves
  • Check door seals regularly
  • Keep recommended temperature settings

The Bottom Line

If your LG refrigerator is running but not cooling, the compressor or sealed refrigeration system may not be circulating refrigerant the way it should.

The tricky part is that the refrigerator can still look like itโ€™s working. The lights come on. Fans run. The display responds normally. But if the compressor isnโ€™t building enough pressure, the cooling system canโ€™t remove heat from inside the fridge.

Thatโ€™s usually when homeowners start noticing things like food warming up, the freezer getting soft, or the refrigerator running nonstop.

The good news is that most of these problems can be diagnosed fairly quickly once a technician checks the compressor, refrigerant pressure, and evaporator frost pattern.

If your refrigerator temperature keeps climbing, itโ€™s worth having the system inspected before food starts going bad.

FAQ

1. How do I know if my LG refrigerator compressor has failed?

If the refrigerator is running but the temperature keeps rising, the compressor may not be circulating refrigerant properly. You might notice the fridge feels warm even though the lights and fans are working. Clicking sounds from the back of the appliance or a compressor that runs constantly can also point to a compressor problem.

Yes, and thatโ€™s what confuses many homeowners. The refrigerator can still look like itโ€™s working โ€” the lights turn on, fans run, and the display responds. But if the compressor isnโ€™t building enough pressure inside the sealed system, the refrigerator canโ€™t remove heat and the temperature will start climbing.

Many LG refrigerators include a 10-year warranty on the compressor itself. However, after the first year the warranty usually covers the compressor part only. Labor and additional sealed-system repairs may still involve service costs.

It depends on the refrigeratorโ€™s age and the condition of the cooling system. If the appliance is under five years old, repair is often the best option. For refrigerators closer to ten years old, technicians usually look at the full condition of the sealed system before recommending repair or replacement.

*Disclaimer

The pricing listed on our website may not always be up to date and is provided for general informational purposes only.

Pricing is subject to change due to fluctuations in parts costs, supplier pricing, and market conditions.

Our pricing includes business operational costs such as insurance coverage, office expenses, parts delivery, technician labor, transportation, and other associated costs related to sourcing, delivering, and installing replacement parts.

These factors are reflected in the final service price to ensure licensed, insured, and professional repair service.Estimates provided prior to diagnosis are not final.

Warranty coverage applies exclusively to parts installed and labor performed by our technicians and does not cover misuse, pre-existing conditions, or unrelated future failures.

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appliancerepairmaster.com Terms and Conditions of Use

TERMS AND CONDITIONS OF USE

Company Name: Appliance Repair Master

Location: 1816 Briarwood Industrial Ct NE, Atlanta, GA 30329

Effective Date: June 5, 2026

Last Updated: June 5, 2026

By accessing or using this website, web page, client portal, mobile application, or any related content, functionality, services, emails, text messages, posts, or other electronic communications (collectively, the “Site”), or by requesting or receiving services from Appliance Repair Master (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions of Use (“Terms”), our Privacy Policy, and all applicable laws and regulations.

If you do not agree to these Terms, you must not access or use the Site or services.

1. Ownership & Intellectual Property

The Site and all contents, features, and functionality, including information, software, text, images, video, audio, and design, are owned by Appliance Repair Master, its licensors, or content providers and are protected by U.S. and international intellectual property laws.

We reserve the right to withdraw or amend the Site or any services without notice. We are not liable if any part of the Site is unavailable.

2. Use License

Permission to use the Site is granted as a limited, non-exclusive, non-transferable license. This license automatically terminates if you violate these Terms and may be terminated by Appliance Repair Master at any time.

You may not:

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“Content” includes text, images, video, audio, comments, reviews, testimonials, or feedback you submit.

By posting Content publicly or providing it to us in any form (including through review platforms, social media tags, or direct messages), you grant Appliance Repair Master a worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such Content in any media now known or later developed.

Content must not infringe third-party rights, contain confidential information of others, or violate laws. We may remove Content at any time without notice.

4. Services & Appointments

By requesting services, you confirm you are the owner of the appliance and property, or are authorized to act on the owner’s behalf, and you grant our technicians access to the service area. Appointment times are estimates and may change due to operational conditions, traffic, parts availability, or prior job complexity.

We make commercially reasonable efforts to arrive within the scheduled window but do not guarantee arrival at a specific time.

5. Diagnostic & Service Fees

A diagnostic fee, trip fee, or service call fee may apply to each appointment and is payable whether or not you choose to proceed with the recommended repair. Current fee amounts will be disclosed at the time of scheduling.

If you authorize repair work after diagnosis, the diagnostic fee may be applied toward the total repair cost at our discretion.

6. Estimates, Authorization & Pricing

Before performing repair work beyond diagnosis, our technician will provide an estimate of parts and labor. By authorizing the work (verbally, in writing, electronically, or by signing a work order), you agree to pay the quoted amount.

Final pricing may vary if:

  • additional issues are discovered during the repair
  • additional parts are required
  • the scope of work changes with your approval

You will be notified of any material change before additional charges are incurred. Pricing is exclusive of applicable taxes.

7. Payments

Payment is due in full at the time of service unless otherwise agreed in writing. We accept the payment methods disclosed at the time of service.

Non-payment may result in:

  • service refusal or suspension
  • collection actions and reporting to credit bureaus
  • reasonable attorneys’ fees, court costs, and collection costs

Returned payments may be subject to a returned-payment fee, and unpaid balances may accrue interest at the maximum rate allowed by Georgia law.

8. Parts Policy

Unless otherwise specified, we use new, OEM (original equipment manufacturer), or OEM-equivalent parts. Used, refurbished, or customer-supplied parts may be installed only at the customer’s request and are not covered by our workmanship warranty.

Removed defective parts become the property of Appliance Repair Master unless you request their return at the time of service.

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By providing your phone number and contact information to Appliance Repair Master, you expressly consent and agree that Appliance Repair Master may contact you at the phone number(s) and email address(es) you provide using:

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Purposes of communications include, but are not limited to:

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Disclosures (TCPA / E-SIGN Act):

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Opt-out and help:

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Even after opting out of marketing messages, you may continue to receive transactional and service-related messages necessary to complete or follow up on a service you requested. Your consent is documented electronically and retained in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN).

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Telephone calls to or from Appliance Repair Master may be monitored or recorded for quality assurance, training, dispute resolution, and compliance purposes. By continuing the call after this disclosure (provided verbally or in writing), you consent to such recording. Georgia is a one-party consent state under O.C.G.A. ยง 16-11-62.

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11.1 Documentation

By requesting or receiving services from Appliance Repair Master, you acknowledge and agree that our technicians, employees, and authorized representatives may capture photographs, video recordings, audio recordings, and other media of the appliance(s), parts, work areas, model and serial numbers, and surrounding service areas before, during, and after the service.

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You agree that Appliance Repair Master may use, reproduce, modify, edit, publish, distribute, display, and transmit such media for any lawful business purpose, including but not limited to:

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11.4 Limitations on What We Capture

We make commercially reasonable efforts to limit media to the equipment and service-related areas and to avoid capturing:

  • recognizable faces of household members
  • minor children
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If a household member inadvertently appears in media used for marketing, we will, upon written request and reasonable verification, blur or remove the identifying features or remove the media from publicly accessible channels.

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If you do not wish to have media of your appliance or service area used for marketing or public-facing purposes, you must notify us in writing before the start of the service appointment at [email protected]. Opt-out requests do not affect our right to capture and retain media for documentation, warranty, training, insurance, and dispute-resolution purposes described in Section 11.2.

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Appliance Repair Master is not responsible for:

  • pre-existing conditions, hidden defects, or latent failures
  • damage or failure of components not serviced by us
  • failures that become apparent during or after service due to age, wear, or unrelated issues
  • conditions caused by improper prior installation, modifications, or unauthorized repairs

Appliance systems may have multiple underlying issues. While we aim to diagnose accurately, additional repairs may be required, and we do not guarantee that one repair will resolve all symptoms.

14. Refrigerant, Sealed Systems & Hazardous Materials

Repairs involving refrigerants, sealed systems, gas lines, or other hazardous materials are performed in compliance with applicable EPA Section 608 regulations and Georgia law. You acknowledge that:

  • sealed-system repairs may not fully restore original performance on aging units
  • refrigerant disposal and recovery fees may apply
  • we are not liable for damage resulting from undisclosed prior tampering with sealed systems, refrigerant charges, or refrigerant types

15. Smart Appliances & Connected Data

If your appliance is connected to Wi-Fi, a mobile app, or another network, we may temporarily disconnect or reset the appliance during service. You are responsible for re-pairing the appliance with your network and account credentials after the repair. We do not store, access, or copy data from your connected appliance beyond what is necessary to perform the requested service.

16. Customer Preparation & Property Access

You agree to:

  • provide safe and unobstructed access to the appliance and service area
  • secure pets in a separate room during the technician’s visit
  • ensure children are supervised and away from the work area
  • disclose any known hazards (mold, asbestos, pest infestation, structural issues, electrical defects)
  • remove perishable contents from refrigerators or freezers prior to certain repairs, when requested
  • have an adult (18+) present for the duration of the appointment

We are not liable for damage resulting from:

  • unsafe working conditions
  • undisclosed hazards
  • improper prior installations
  • code violations or non-compliant modifications
  • inability to access the appliance due to obstructions

Technicians reserve the right to refuse, pause, or terminate service if conditions are unsafe, abusive, or otherwise unreasonable.

17. Cancellation, Rescheduling & Trip Fee Policy

Cancellations or rescheduling with less than 24 hours’ notice may be subject to a cancellation or trip fee.

If a technician is dispatched and one of the following occurs, a service fee may still apply:

  • no one is present to grant access
  • the technician is denied access or asked to leave
  • the appliance is not at the service address
  • unsafe conditions prevent the work from being performed

18. Workmanship Warranty

Subject to the exclusions below, Appliance Repair Master warrants:

  • Labor / workmanship: [30 / 60 / 90] days from the date of completed service
  • Parts installed by us: the lesser of the manufacturer’s parts warranty or [90 days] from installation

This warranty applies only to:

  • the specific repair performed
  • the specific component(s) replaced
  • the original customer at the original service address
  • appliances used in normal, single-family residential settings

This warranty does NOT cover:

  • customer-supplied parts
  • damage from misuse, abuse, accident, power surge, flood, fire, or acts of God
  • normal wear and tear or consumable items
  • repairs or modifications made by unauthorized persons after our service
  • pre-existing conditions or unrelated failures
  • commercial, rental, or shared-use environments unless agreed in writing
  • cosmetic damage that does not affect appliance function

To make a warranty claim, you must contact us within the warranty period using the information in Section 28 and provide proof of the original service. Our sole obligation under this warranty is, at our option, to re-perform the labor or replace the failed part. No refunds, replacements of the appliance, or compensation for incidental or consequential damages are provided under this warranty.

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TO THE FULLEST EXTENT PERMITTED BY LAW, APPLIANCE REPAIR MASTER, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS ARE NOT LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES
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  • WATER DAMAGE, FLOODING, MOLD, OR PROPERTY DAMAGE RESULTING FROM APPLIANCE FAILURE BEFORE, DURING, OR AFTER SERVICE
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Our total aggregate liability for any claim arising out of or related to the Site, the Services, or these Terms shall not exceed the greater of (a) the amount paid by you to Appliance Repair Master for the specific service giving rise to the claim, or (b) $500.

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain limitations, in which case our liability is limited to the maximum extent permitted by law.

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You agree to defend, indemnify, and hold harmless Appliance Repair Master and its affiliates, officers, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:

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Site materials may contain errors. Appliance Repair Master may make changes at any time without notice and does not commit to updating materials.

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Links to third-party websites are provided for convenience only. Appliance Repair Master does not control or endorse third-party content. If we use a third-party SMS or messaging platform, your participation may also be subject to that provider’s own terms, including provisions for opt-in, opt-out, frequency, fees, privacy, arbitration, and dispute resolution.

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These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Informal Resolution. Before initiating any formal proceeding, the parties agree to attempt to resolve disputes informally by contacting Appliance Repair Master in writing.

Binding Arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in DeKalb County, Georgia, or another mutually agreed location. Judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver. You and Appliance Repair Master agree that any dispute will be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims and may not preside over any form of representative proceeding.

Exceptions. Either party may bring a small-claims-court action, and either party may seek injunctive relief in court to protect intellectual property rights, without waiving arbitration of other claims.

Limitation of Actions. Any claim arising out of these Terms or the services must be brought within one (1) year after the cause of action accrues, or be forever barred, except where applicable law prohibits such a limitation.

25. Force Majeure

Appliance Repair Master is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather, public health emergencies, pandemics, war, terrorism, civil unrest, labor disputes, government action, utility failures, supply-chain disruptions, parts shortages, or internet/telecommunications outages.

26. General Provisions

Modifications. Appliance Repair Master may revise these Terms at any time. Continued use of the Site or services after changes are posted constitutes acceptance of the updated Terms.

Entire Agreement. These Terms, together with our Privacy Policy and any signed work orders or invoices, constitute the entire agreement between you and Appliance Repair Master and supersede all prior oral or written agreements.

Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

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Notices. Legal notices to Appliance Repair Master must be sent in writing to the address in Section 28. Notices to you may be sent to the email or address you provided.

27. Compliance with Georgia Law

Appliance Repair Master operates in compliance with all applicable federal, state, and local laws, including the laws of the State of Georgia and applicable regulations in Atlanta, DeKalb County, and the greater Atlanta metropolitan area.

Nothing in these Terms limits any non-waivable rights granted to consumers under Georgia law, including under the Georgia Fair Business Practices Act (O.C.G.A. ยง 10-1-390 et seq.) and the Uniform Commercial Code as adopted in Georgia.

28. Contact Information

For questions, warranty claims, opt-out requests, or communications preferences, contact us at:

Appliance Repair Master

๐Ÿ“ 1816 Briarwood Industrial Ct NE, Atlanta, GA 30329

๐Ÿ“ž Phone: (770) 659-7597ย 

๐Ÿ“ง Email: [email protected]

๐ŸŒ Website: https://appliancerepairmaster.com

For SMS assistance, reply HELP to any message you receive, or STOP to opt out of marketing texts.

appliancerepairmaster.com Privacy Policy

PRIVACY POLICY

Company Name: Appliance Repair Master

Effective Date: June 5, 2026

Last Updated: June 5, 2026

Your privacy is important to us. This Privacy Policy explains how Appliance Repair Master (“Company,” “we,” “us,” or “our”) collects, uses, protects, and discloses information when you use our website, web pages, client portal, mobile applications, and related services (collectively, the “Site” and “Services”).

This Privacy Policy applies only to this Site and Services and does not apply to any other websites or offline services unless explicitly stated.

BY USING THE SITE OR SERVICES, YOU CONSENT TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of Personal Information:

Contact Information

  • First and last name
  • Mailing or service address
  • Email address
  • Phone number

Identifiers & Technical Information

  • IP address
  • Device and browser information
  • Log files and timestamps
  • Account or authentication information (where applicable)

Financial Information

  • Payment card or banking details (processed securely through third-party payment processors; we do not store full payment details)

Demographic Information

  • Age or age range
  • Gender or general demographic data (if voluntarily provided)

Geolocation Data

  • Approximate location based on IP address or service address

Internet & Electronic Activity

  • Pages viewed and interactions with the Site
  • Browsing and navigation behavior
  • Referral sources and usage patterns

Commercial Information

  • Services requested or purchased
  • Appointment and transaction history

Audio & Visual Information

  • Before-and-after photos or videos of serviced areas
  • Call recordings or chat transcripts where permitted by law

Inferences

  • Preferences or tendencies inferred from usage and interactions to improve services and communications

2. How We Use Your Information

We may use Personal Information for the following purposes:

Service & Transactional Purposes

  • Schedule, manage, and complete service requests
  • Communicate appointment confirmations and updates
  • Process payments and billing
  • Provide customer support

Operational & Analytical Purposes

  • Improve the Site and Services
  • Monitor performance and usage trends
  • Diagnose technical issues

Marketing & Promotional Purposes (With Consent)

  • Send promotional emails, text messages, or calls
  • Provide personalized offers or service reminders
  • Conduct promotions or loyalty initiatives

Content & Reviews

  • Display reviews or feedback you voluntarily submit
  • Use photos or media only with explicit marketing consent

Security, Fraud Prevention & Legal Compliance

  • Protect against fraud or misuse
  • Enforce agreements
  • Comply with legal obligations and lawful requests

3. Communications (Calls, SMS & Email)

By providing your contact information, you consent to receive phone calls, text messages (SMS/MMS), and emails related to:

  • service updates
  • appointment confirmations
  • billing and customer support

Marketing communications are sent only where permitted and consented to.

You may manage your communication preferences at any time:

  • SMS: Reply STOP to opt out
  • Email: Use the unsubscribe link in marketing emails
  • Calls: Contact us to request removal from calling lists

Even if you opt out of marketing communications, we may still contact you for transactional or service-related purposes.

4. Photos & Service Documentation

During service, we may capture photos or videos of:

  • appliances
  • parts
  • work areas

These may be used for:

  • documentation of work performed
  • quality control
  • technician training
  • warranty and legal protection
  • insurance purposes
  • marketing, advertising, and public relations

We take reasonable steps to avoid capturing:

  • people
  • personal documents
  • identifying information

By using our services, you acknowledge and agree to this practice.

5. Sources of Information

We collect information from:

  • you directly (forms, calls, messages, bookings)
  • service providers acting on our behalf (CRM, analytics, SMS platforms, payment processors)
  • third-party sources where permitted by law
  • cookies and similar technologies

6. Sharing of Personal Information

We do not sell, rent, or trade Personal Information.

We may share information with:

  • service providers necessary to operate our business
  • contractors or technicians performing services
  • affiliates under common ownership, where permitted
  • legal authorities when required by law

All third parties are required to protect your information.

7. Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, asset sale, or similar business transaction, your Personal Information may be transferred to a successor entity as part of the assets. We will use reasonable efforts to ensure the receiving party honors the commitments made in this Privacy Policy or notify you of any material changes.

8. Cookies & Tracking Technologies

We may use cookies, web beacons, pixel tags, clear GIFs, local storage, and similar technologies to:

  • improve Site functionality
  • analyze usage
  • support marketing and analytics

The cookies we use may include:

  • Session Cookies โ€” to operate the Site during your visit
  • Preference Cookies โ€” to remember settings and preferences
  • Security Cookies โ€” for authentication and fraud prevention
  • Analytics & Advertising Cookies โ€” to measure performance and reach

We may use third-party analytics tools, including Google Analytics, to understand how users interact with the Site. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

You can control cookies through your browser or device settings. Disabling cookies may affect certain features.

9. Do Not Track & Global Privacy Control

Some browsers transmit “Do Not Track” (DNT) signals or Global Privacy Control (GPC) signals. Because there is no industry consensus on how to interpret DNT signals, we do not currently respond to DNT signals. Where required by applicable law, we will honor valid GPC signals as a request to opt out of sale or sharing of Personal Information.

10. Session Replay Technology

We use session replay technology to understand how users interact with our Site. This may record actions such as scrolling, clicks, navigation paths, and cursor movements.

Session replay data is used for:

  • quality assurance
  • customer support
  • fraud prevention and security
  • Site optimization

This data may be collected and stored by third-party service providers acting on our behalf.

11. Chatbot Technology

We use chatbots and virtual assistants to provide customer support. When you interact with a chatbot:

  • information you provide is collected
  • chat transcripts may be stored
  • conversations may be reviewed for quality, training, and security

Chats may be escalated to a human representative when necessary.

12. Advertising & Online Tracking

We and our authorized partners may collect information across devices and platforms to measure advertising performance and deliver relevant marketing.

Advertising and tracking preferences are device- and browser-specific and must be managed separately on each device or browser you use.

13. Managing Your Preferences

You may manage your preferences at any time:

  • opt out of marketing emails via unsubscribe links
  • opt out of SMS by replying STOP
  • request changes to call preferences by contacting us

14. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your Personal Information:

  • Right to Know / Access โ€” request confirmation of whether we process your information and what we collect
  • Right to Correct โ€” request correction of inaccurate information
  • Right to Delete โ€” request deletion of your Personal Information, subject to legal exceptions
  • Right to Portability โ€” request a copy of your information in a portable format
  • Right to Opt Out โ€” opt out of sale, sharing for cross-context advertising, or significant automated profiling
  • Right to Non-Discrimination โ€” exercise your rights without being discriminated against

To exercise any of these rights, contact us using the information in Section 23. We will verify your identity before processing the request. We aim to respond within 45 days, or as required by applicable law. You may also designate an authorized agent to submit a request on your behalf.

California residents may additionally request, once per calendar year, a list of categories of Personal Information disclosed to third parties for direct marketing purposes (“Shine the Light” โ€” Cal. Civ. Code ยง 1798.83).

15. Sale or Sharing of Personal Information

We do not sell Personal Information for monetary consideration. To the extent that the use of cookies or advertising tools may be considered “sharing” under certain state laws (such as California, Colorado, or Virginia), you may opt out by adjusting your browser cookie settings, transmitting a Global Privacy Control signal, or contacting us directly.

16. Sensitive Personal Information

We do not knowingly collect categories of sensitive personal information (such as Social Security number, government ID, precise geolocation, racial or ethnic origin, religious beliefs, health data, biometric data, or financial account login credentials) for purposes other than providing the requested Services, preventing fraud, or complying with the law.

17. Data Retention

We retain Personal Information only as long as necessary to:

  • provide the Services requested
  • fulfill the purposes outlined in this Privacy Policy
  • comply with our legal, tax, accounting, and warranty obligations
  • resolve disputes and enforce our agreements

Typical retention periods:

  • Service and transaction records: up to 7 years (to comply with tax and warranty obligations)
  • Marketing preferences and opt-outs: retained indefinitely to honor your choice
  • Website analytics data: typically up to 26 months
  • Call recordings and chat transcripts: up to 12 months, unless needed for dispute resolution

When information is no longer needed, we securely delete, anonymize, or aggregate it.

18. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information, which may include:

  • encryption of data in transit (SSL/TLS)
  • access controls and authentication requirements for employees and contractors
  • secure third-party payment processors (PCI-compliant)
  • regular review of internal data-handling procedures

However, no system is completely secure, and you use the Site and Services at your own risk.

19. Data Breach Notification

In the event of a confirmed breach of unencrypted personal information, we will notify affected individuals in accordance with applicable law, including Georgia’s data breach notification statute (O.C.G.A. ยง 10-1-910 et seq.) and other applicable state and federal laws. Notification will be made in the most expedient time possible without unreasonable delay, except where a law enforcement agency advises that notification would impede an investigation.

20. Aggregated & De-Identified Data

We may aggregate or de-identify Personal Information so that it can no longer reasonably be linked to you. We may use, disclose, and retain such aggregated or de-identified information for any lawful business purpose, including analytics, research, and reporting, without further notice.

21. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Accessing third-party sites is at your own risk.

22. Children’s Privacy

Our Services are intended for adults. We do not knowingly collect Personal Information from children under 16 years of age. If such information is identified, it will be deleted. Parents or guardians who believe a child has provided us with information may contact us at the address in Section 23 to request deletion.

23. International Data Processing

Your information may be processed or stored in the United States or other jurisdictions where our service providers operate. If you access the Site from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

24. Disclaimer

This Privacy Policy describes our general privacy practices and does not create contractual rights beyond those provided by applicable law. We cannot guarantee absolute security of electronic data transmissions.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted, and the “Last Updated” date at the top will be revised. For material changes, we will provide additional notice (such as a website banner or email) where required. Continued use of the Site or Services constitutes acceptance of the revised policy.

26. Access, Correction & Requests

You may request access to, correction of, or deletion of your Personal Information by contacting us using the information below. We will respond in accordance with applicable law.

27. Contact & Official Correspondence

Appliance Repair Master

1816 Briarwood Industrial Ct NE, Atlanta, GA 30329

๐Ÿ“ž Phone: (770) 659-7597ย 

๐Ÿ“ง Email: [email protected]

๐ŸŒ Website: https://appliancerepairmaster.com

For privacy-related requests, please include “Privacy Request” in the subject line so we can route your inquiry promptly.