LG Temperature Problems

LG French door refrigerator display stuck at 40 degrees

Youโ€™re likely reading this because your $2,500 stainless steel LG French Door refrigerator has turned into a lukewarm closet. Maybe your milk feels a little off, your ice cream has the consistency of soft-serve, or youโ€™ve noticed the internal display stubbornly hovering at 40ยฐF, regardless of how low you set the thermostat. These LG temperature problems usually start subtly, with food warming up before the display shows anything is wrong.

In the world of appliance repair, LG is a polarizing brand. When theyโ€™re pulling their weight, they are quiet, energy-efficient marvels. But when the temperature fails, it tends to fail in these complex, cascading ways that leave homeowners frustrated and out of pocket.

If that sounds familiar, youโ€™ve come to the right place. Weโ€™ve spent over 15 years in Atlanta kitchens seeing exactly what happens when these high-tech systems conk out. Our guide is created to help you reckon with whatโ€™s going on under the hood, from simple DIY sensor checks to the technical reality behind the LG linear compressor lawsuits. Weโ€™re going to explain the 40-degree wall step-by-step so you can decide if your fridge needs a simple maintenance tweak or a master technicianโ€™s touch.

Here is what we are going to cover:

  • The 40°F Phenomenon: Why your display says one thing, but your thermometer says another.
  • The DIY Response: How to rule out dusty coils and blocked vents in 10 minutes.
  • Advanced Diagnostics: How to test thermistor calibration and fan motor health.
  • The Linear Compressor Truth: A look at the LFXS series and the “sealed system” issues that usually point to hardware failure.
  • The Next Move: How to weigh the cost of a specialized repair against the price of a new unit.

Letโ€™s take a closer look at getting your kitchen back to normal.

Fridge stuck at 40ยฐF?
Schedule a diagnostic visit and find out whether the issue is the thermistor, control board, compressor, or sealed system.

Why Your Display Is Gaslighting You

One of the biggest hurdles for LG owners is the digital readout on the door. You set it to 37ยฐF for the fridge and 0ยฐF for the freezer. The display says itโ€™s exactly at those numbers. But inside, your leftovers are sweating.

How LG Software Handles Temperature

In the industry, we call the number on the door the Target Set Point. It is not a real-time thermometer. LGโ€™s software is programmed to display the target number as long as the fridge is within a reasonable range (usually within 5-8 degrees). The engineers did this to prevent homeowners from panicking during a normal defrost cycle when temps naturally rise for a few minutes.

The catch: When your cooling system starts to failโ€”say, due to the compressor overheating the temperature drifts slowly. It hits 39… then 41… then 43. This is what homeowners mean when they notice the temperature fluctuating inside the fresh-food section. Because the computer is still trying to cool, it keeps showing you 37 on the door. It only updates the display or throws an error code like Er IF or Off once the situation is critical.

Glass of water and thermometer on middle shelf testing actual refrigerator temperature

The Glass of Water Test

If you suspect your fridge is lying to you, donโ€™t trust the air temperature. Air escapes every time you open the door.

  1. Place a glass of water on the middle shelf.
  2. Leave a meat thermometer in it for at least 4 hours (overnight is better).
  3. If that water is 41°F or higher, you’ve officially hit the 40-degree wall.

Quick Triage โ€“ The Symptoms and Likely Culprits

Before we get into the heavy technical stuff, use this table to narrow down your problem. Weโ€™ve built this based on thousands of service calls in the Atlanta metro area.

LG Symptom vs. Diagnostic Path

What you see/hear

What it usually means

DIY or Call a Pro?

Fridge is 42ยฐF; Freezer is 10ยฐF

Airflow blockage or failing Fan

DIY (Easy)

Fridge is 50ยฐF; Freezer is -5ยฐF

Defrost failure or stuck Damper

DIY (Intermediate)

Constant clicking from the back

Compressor “Stall” (Start Relay)

Pro Check

Hissing sound after the fridge stops

Leaking Discharge Valve

Pro Only

Water pooling under the deli drawer

Clogged Drain / “Pink Slime”

DIY (Intermediate)

“Off” or “IFE” on the display

Fan Error or Demo Mode

DIY Reset

ย 

Your LG refrigerator temperature keeps fluctuating?
Donโ€™t wait for food spoilageโ€”book professional service and get the problem identified early.
Dust-covered condenser coils on the bottom of an LG refrigerator causing overheating

Level 1 DIY โ€“ The Environmental Fixes

Sometimes, the 40-degree wall isn’t a mechanical failure at all as ttโ€™s an environmental one. Letโ€™s look at the simple stuff first.

1. The Condenser Coil Heat Exchange

Think of your fridge like an air conditioner. It isnโ€™t creating cold, but removing heat instead. It does this through the condenser coils at the bottom.
The move: Pull the fridge out and look at the back bottom panel. If you have a dog or cat, those coils are likely matted with fur. When the coils are clogged, the heat stays trapped. This leads directly to compressor overheating.

  • Fix: Use a coil brush or a shop vac with a crevice tool.

Pro Tip: Donโ€™t use a wet cloth; it just turns the dust into mud that gets stuck deeper in the fins.

2. The Gasket Dollar Bill Test

If your door seals (gaskets) are torn or just dirty, warm air is rushing in.

  • Fix: Close a dollar bill in the door. If it pulls out with no resistance, the seal is shot. Clean the gaskets with warm soapy water. If they are brittle, you can sometimes “revive” them by heating them gently with a hair dryer to make them supple again.

3. Airflow Vents

LG French Door units are very sensitive to how you load them. If you have a giant Costco-sized pizza box pushed against the back wall, you are blocking the return air vents.

  • Fix: Ensure there is at least 2 inches of clearance at the back of every shelf.

The Geo Variable โ€“ Humidity, Slime, and Icing

We see a specific type of failure in Atlanta that techs in dry climates like Arizona rarely encounter. We call it the Ice Choke.

Not sure whether your LG has a sensor issue or a sealed system failure?
Contact us today for expert LG refrigerator diagnosis and repair.

The Pink Slime Drain Clog

Airborne bacteria (Serratia marcescens) loves the moist, dark environment of your fridgeโ€™s drain tube. In our humidity, this bacteria can grow into a thick, pinkish sludge.

The Result: When your fridge goes through a defrost cycle, the melted water has nowhere to go. It backs up into the freezer floor, freezes into a sheet of ice, and eventually blocks the air ducts.

  • How to tell: Look for ice on the floor of the freezer or water dripping into the crisper drawers.
  • The Fix: You’ll need to remove the back panel of the freezer and clear the drain hole with hot water and a drop of bleach to kill the bacteria.

Iced-Over Evaporator Coils

If your freezer is working but the fridge is warm, your evaporator coils might be a solid block of ice. This usually happens because of a defrost failure.

  • The Check: Look at the back wall of the freezer. Do you see frost poking through the vents? If so, the air can’t pass through the coils to reach the fridge.
Technician testing LG refrigerator thermistor with a multimeter in ice water

Testing the Sensors and Fans

Now weโ€™re moving into DIY fixing territory. If your coils are clean and the fridge is empty, but itโ€™s still warm, we need to test the electronics.

1. Thermistor Calibration

A thermistor is a small resistor that changes its signal based on temperature. LG uses NTC (Negative Temperature Coefficient) sensors.

Hereโ€™s the rub: They don’t always break but drift. A sensor might tell the control board issues that itโ€™s 32ยฐF when itโ€™s 40ยฐF.

  • How to test: You’ll need a multimeter set to Ohms (Ω).
  • The Chart: At 32°F (in a glass of ice water), the sensor should read roughly 30,000 Ohms (30kΩ). If it reads 20k or 40k, your fridge is being lied to. Replacing a thermistor is a $40 fix that solves a “broken” fridge.

2. The Evaporator Fan & Hall Sensor

LG fans are smart. They have a third wire called a Hall Sensor that tells the board exactly how fast the fan is spinning.

The Ghost Failure: Sometimes the fan spins, but itโ€™s too slow. The Hall Sensor detects this and tells the board to throttle down the cooling to protect the system.

  • The Check: Press the door switches manually. You should hear the fan ramp up. If it sounds like it’s struggling, or if it makes a “chirping” noise, it’s done.

3. Forced Test Mode

Most LG main boards (located on the back or top) have a small button.

  • Press 1 time: All components (Compressor, Fans) run at 100%. If the fridge gets cold in this mode, your problem is a sensor or the control board.
  • Press 2 times: Forces a defrost cycle. This is the fastest way to see if your defrost heater is working.
Seeing classic LG temperature problems in your fridge?
Call now to get fast help before cooling failure turns into a full breakdown.

The Linear Compressor Crisis โ€“ Understanding the Lawsuit

We have to reckon with the elephant in the kitchen. If you own an LG LFXS Series refrigerator made between 2014 and 2020, you are likely dealing with a known mechanical defect.

Why do they fail?

Traditional compressors use a crankshaft to move a piston. LGโ€™s Linear compressor uses a single piston on a spring. Itโ€™s energy-efficient but has a critical weak point: the internal discharge valve.

This valve is a thin piece of metal that can fatigue over time. When it fails, the compressor hums, but it canโ€™t build up enough pressure.

Symptoms of a Failing Linear Compressor:

  1. The 40-Degree Wall: The refrigerator is not cooling below 40F even though the display is set lower.
  2. Constant Running: The fridge never shuts off.
  3. The Click of Death: A loud click every few minutes as the start relay trips.
  4. The Hissing Sound: After the compressor stops, you hear gas leaking back through the failed valve.

The Lawsuit Reality: Many of these units are covered under an extended 10-year parts warranty. However, the labor for sealed system problems is highly technical. It involves welding (brazing) copper lines and handling refrigerant, which requires EPA certification.

Where DIY Ends and We Come In

A refrigerator is a closed loop. If there is a leak in that loop, or if the compressor has failed internally, you have sealed system problems.

Why this isn’t DIY domestic experiments:

  • Refrigerant Handling: Modern LG fridges use R600a (isobutane). It is highly flammable. One spark from a standard torch can cause an explosion in your kitchen.
  • Precision Charging: You can’t just add a can like you do with a car. Refrigerant is measured in grams. Most LG units only hold about 60 to 90 grams. Even being 5 grams off will cause the fridge to freeze up or fail to cool.
  • The Vacuum Pull: After we replace a compressor, we have to use a specialized pump to pull a vacuum on the lines to remove every trace of Georgia humidity. If even a drop of moisture remains, it will turn into ice and clog the capillary tube, killing the new compressor.

Control Board Issues โ€“ The Brain of the Operation

Sometimes the heart is fine, but the brain is scrambled. Atlanta is famous for summer storms that cause power flickers. These flickers are the #1 killer of control board issues in LG appliances.

What our technicians usually find:
A power surge can partially fry a triac on the board. The board might still be able to run the lights and the display, but it forgets how to tell the compressor to speed up.

  • Worth checking: Look at the main board for any charred spots or bulging capacitors. If you find one, the board needs to be replaced.

Repair vs. Replace

At Appliance Repair Master, we believe in honesty. We arenโ€™t going to suggest a $700 repair on a fridge that belongs in a scrapyard.

Use the 50% Rule

If the repair cost is more than 50% of the cost of a new fridge, and the unit is more than 8 years old, it might be time to go shopping.

However, consider this: A new French Door LG will cost you $2,500+. If your compressor is covered under warranty and the labor is $600, you are getting a second life out of your fridge for a fraction of the cost.

Life Expectancy & Repair Logic

Age of Fridge

Common Issues

Recommendation

0โ€“3 Years

Sensors, Fans, Clogs

Always Repair

4โ€“7 Years

Compressor, Board

Repair (if Warranty applies)

8โ€“11 Years

Sealed System Leak

Consider Replacement

12+ Years

Multiple Failures

Time to go Shopping

Why Atlanta Residents Trust Appliance Repair Master

Living in Georgia presents unique challenges. We know the neighborhoods with hard water that clogs LG ice makers, and we know how to handle the pink slime clogs caused by our humidity.

When you call us, you are getting:

  1. Diagnostic Integrity: We use digital manifolds to see exactly what’s happening inside your sealed system.
  2. The One-Trip Goal: Our vans are stocked with the most common LG thermistors, fans, and boards.
  3. Warranty Protection: We back our labor with a rock-solid warranty. If we fix it, it stays fixed.

Conclusion

If your LG is stuck at the 40-degree wall, don’t wait for it to stop cooling entirely. Temperature fluctuations are your fridgeโ€™s way of screaming for help.

Let us remind you the triage one last time:

  1. Hard Reset: Unplug for 10 minutes.
  2. Clean the Coils: Stop the compressor overheating.
  3. Check the Vents: Give the air room to move.
  4. Listen for the Click: If it’s clicking, the heart is failing.

Thatโ€™s where we come in. At Appliance Repair Master, weโ€™ve got you covered. We serve the entire Atlanta metro area with same-day service and master-level diagnostics. Don’t let your expensive groceries end up in the trash.

Need a repair?
Weโ€™ll come to you. Give us a call or book online. Letโ€™s get your kitchen back to pulling its weight.

FAQ

1. My display says "Off" โ€” is my fridge broken?

Not necessarily! Itโ€™s likely in “Demo Mode.” This happens if you accidentally press a combination of buttons while cleaning the display. To fix it, open one door and press and hold the “Refrigeration” and “Ice Plus” buttons at the same time for 5 seconds. The fridge will beep and start cooling.

Thatโ€™s almost always the evaporator fan motor. The bearings are failing. Itโ€™s an annoying sound, but itโ€™s a red flag that your cooling is about to stop.

In a standard Atlanta home, once every 6 months. If you have a golden retriever or a cat, make it once every 3 months.

No. A refrigerator is a closed system. If itโ€™s low on refrigerant, there is a leak. “Adding gas” is like trying to fill a bucket with a hole in the bottom. We have to find the leak and weld it shut.

The main settlement has passed, but LG has extended the parts warranty on the compressor for many models to 10 years. We can check your serial number to see if you are covered.

This is usually a fan issue or a vent blockage. Cold air enters from the top. If itโ€™s warm at the top, the air isn’t being pushed out properly.

*Disclaimer:

The pricing listed on our website may not always be up to date and is provided for general informational purposes only.

Pricing is subject to change due to fluctuations in parts costs, supplier pricing, and market conditions.

Our pricing includes business operational costs such as insurance coverage, office expenses, parts delivery, technician labor, transportation, and other associated costs related to sourcing, delivering, and installing replacement parts.

These factors are reflected in the final service price to ensure reliable, insured, and professional repair service.Estimates provided prior to diagnosis are not final.

Warranty coverage applies exclusively to parts installed and labor performed by our technicians and does not cover misuse, pre-existing conditions, or unrelated future failures.

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Company Name: Appliance Repair Master

Location: 1816 Briarwood Industrial Ct NE, Atlanta, GA 30329

Effective Date: June 5, 2026

Last Updated: June 5, 2026

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21. Indemnification

You agree to defend, indemnify, and hold harmless Appliance Repair Master and its affiliates, officers, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:

  • your violation of these Terms
  • your misuse of the Site or services
  • your violation of any law or third-party right
  • undisclosed hazards or conditions at the service location
  • inaccurate information you provide to us

22. Revisions & Accuracy

Site materials may contain errors. Appliance Repair Master may make changes at any time without notice and does not commit to updating materials.

23. Third-Party Links & Services

Links to third-party websites are provided for convenience only. Appliance Repair Master does not control or endorse third-party content. If we use a third-party SMS or messaging platform, your participation may also be subject to that provider’s own terms, including provisions for opt-in, opt-out, frequency, fees, privacy, arbitration, and dispute resolution.

24. Governing Law, Venue & Dispute Resolution

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Informal Resolution. Before initiating any formal proceeding, the parties agree to attempt to resolve disputes informally by contacting Appliance Repair Master in writing.

Binding Arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in DeKalb County, Georgia, or another mutually agreed location. Judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver. You and Appliance Repair Master agree that any dispute will be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims and may not preside over any form of representative proceeding.

Exceptions. Either party may bring a small-claims-court action, and either party may seek injunctive relief in court to protect intellectual property rights, without waiving arbitration of other claims.

Limitation of Actions. Any claim arising out of these Terms or the services must be brought within one (1) year after the cause of action accrues, or be forever barred, except where applicable law prohibits such a limitation.

25. Force Majeure

Appliance Repair Master is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather, public health emergencies, pandemics, war, terrorism, civil unrest, labor disputes, government action, utility failures, supply-chain disruptions, parts shortages, or internet/telecommunications outages.

26. General Provisions

Modifications. Appliance Repair Master may revise these Terms at any time. Continued use of the Site or services after changes are posted constitutes acceptance of the updated Terms.

Entire Agreement. These Terms, together with our Privacy Policy and any signed work orders or invoices, constitute the entire agreement between you and Appliance Repair Master and supersede all prior oral or written agreements.

Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

No Waiver. Failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Survival. Sections that by their nature should survive termination (including Sections 11, 19, 20, 21, and 24) survive.

Headings. Headings are for convenience only and do not affect interpretation.

Notices. Legal notices to Appliance Repair Master must be sent in writing to the address in Section 28. Notices to you may be sent to the email or address you provided.

27. Compliance with Georgia Law

Appliance Repair Master operates in compliance with all applicable federal, state, and local laws, including the laws of the State of Georgia and applicable regulations in Atlanta, DeKalb County, and the greater Atlanta metropolitan area.

Nothing in these Terms limits any non-waivable rights granted to consumers under Georgia law, including under the Georgia Fair Business Practices Act (O.C.G.A. ยง 10-1-390 et seq.) and the Uniform Commercial Code as adopted in Georgia.

28. Contact Information

For questions, warranty claims, opt-out requests, or communications preferences, contact us at:

Appliance Repair Master

๐Ÿ“ 1816 Briarwood Industrial Ct NE, Atlanta, GA 30329

๐Ÿ“ž Phone: (770) 659-7597ย 

๐Ÿ“ง Email: [email protected]

๐ŸŒ Website: https://appliancerepairmaster.com

For SMS assistance, reply HELP to any message you receive, or STOP to opt out of marketing texts.

appliancerepairmaster.com Privacy Policy

PRIVACY POLICY

Company Name: Appliance Repair Master

Effective Date: June 5, 2026

Last Updated: June 5, 2026

Your privacy is important to us. This Privacy Policy explains how Appliance Repair Master (“Company,” “we,” “us,” or “our”) collects, uses, protects, and discloses information when you use our website, web pages, client portal, mobile applications, and related services (collectively, the “Site” and “Services”).

This Privacy Policy applies only to this Site and Services and does not apply to any other websites or offline services unless explicitly stated.

BY USING THE SITE OR SERVICES, YOU CONSENT TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of Personal Information:

Contact Information

  • First and last name
  • Mailing or service address
  • Email address
  • Phone number

Identifiers & Technical Information

  • IP address
  • Device and browser information
  • Log files and timestamps
  • Account or authentication information (where applicable)

Financial Information

  • Payment card or banking details (processed securely through third-party payment processors; we do not store full payment details)

Demographic Information

  • Age or age range
  • Gender or general demographic data (if voluntarily provided)

Geolocation Data

  • Approximate location based on IP address or service address

Internet & Electronic Activity

  • Pages viewed and interactions with the Site
  • Browsing and navigation behavior
  • Referral sources and usage patterns

Commercial Information

  • Services requested or purchased
  • Appointment and transaction history

Audio & Visual Information

  • Before-and-after photos or videos of serviced areas
  • Call recordings or chat transcripts where permitted by law

Inferences

  • Preferences or tendencies inferred from usage and interactions to improve services and communications

2. How We Use Your Information

We may use Personal Information for the following purposes:

Service & Transactional Purposes

  • Schedule, manage, and complete service requests
  • Communicate appointment confirmations and updates
  • Process payments and billing
  • Provide customer support

Operational & Analytical Purposes

  • Improve the Site and Services
  • Monitor performance and usage trends
  • Diagnose technical issues

Marketing & Promotional Purposes (With Consent)

  • Send promotional emails, text messages, or calls
  • Provide personalized offers or service reminders
  • Conduct promotions or loyalty initiatives

Content & Reviews

  • Display reviews or feedback you voluntarily submit
  • Use photos or media only with explicit marketing consent

Security, Fraud Prevention & Legal Compliance

  • Protect against fraud or misuse
  • Enforce agreements
  • Comply with legal obligations and lawful requests

3. Communications (Calls, SMS & Email)

By providing your contact information, you consent to receive phone calls, text messages (SMS/MMS), and emails related to:

  • service updates
  • appointment confirmations
  • billing and customer support

Marketing communications are sent only where permitted and consented to.

You may manage your communication preferences at any time:

  • SMS: Reply STOP to opt out
  • Email: Use the unsubscribe link in marketing emails
  • Calls: Contact us to request removal from calling lists

Even if you opt out of marketing communications, we may still contact you for transactional or service-related purposes.

4. Photos & Service Documentation

During service, we may capture photos or videos of:

  • appliances
  • parts
  • work areas

These may be used for:

  • documentation of work performed
  • quality control
  • technician training
  • warranty and legal protection
  • insurance purposes
  • marketing, advertising, and public relations

We take reasonable steps to avoid capturing:

  • people
  • personal documents
  • identifying information

By using our services, you acknowledge and agree to this practice.

5. Sources of Information

We collect information from:

  • you directly (forms, calls, messages, bookings)
  • service providers acting on our behalf (CRM, analytics, SMS platforms, payment processors)
  • third-party sources where permitted by law
  • cookies and similar technologies

6. Sharing of Personal Information

We do not sell, rent, or trade Personal Information.

We may share information with:

  • service providers necessary to operate our business
  • contractors or technicians performing services
  • affiliates under common ownership, where permitted
  • legal authorities when required by law

All third parties are required to protect your information.

7. Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, asset sale, or similar business transaction, your Personal Information may be transferred to a successor entity as part of the assets. We will use reasonable efforts to ensure the receiving party honors the commitments made in this Privacy Policy or notify you of any material changes.

8. Cookies & Tracking Technologies

We may use cookies, web beacons, pixel tags, clear GIFs, local storage, and similar technologies to:

  • improve Site functionality
  • analyze usage
  • support marketing and analytics

The cookies we use may include:

  • Session Cookies โ€” to operate the Site during your visit
  • Preference Cookies โ€” to remember settings and preferences
  • Security Cookies โ€” for authentication and fraud prevention
  • Analytics & Advertising Cookies โ€” to measure performance and reach

We may use third-party analytics tools, including Google Analytics, to understand how users interact with the Site. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

You can control cookies through your browser or device settings. Disabling cookies may affect certain features.

9. Do Not Track & Global Privacy Control

Some browsers transmit “Do Not Track” (DNT) signals or Global Privacy Control (GPC) signals. Because there is no industry consensus on how to interpret DNT signals, we do not currently respond to DNT signals. Where required by applicable law, we will honor valid GPC signals as a request to opt out of sale or sharing of Personal Information.

10. Session Replay Technology

We use session replay technology to understand how users interact with our Site. This may record actions such as scrolling, clicks, navigation paths, and cursor movements.

Session replay data is used for:

  • quality assurance
  • customer support
  • fraud prevention and security
  • Site optimization

This data may be collected and stored by third-party service providers acting on our behalf.

11. Chatbot Technology

We use chatbots and virtual assistants to provide customer support. When you interact with a chatbot:

  • information you provide is collected
  • chat transcripts may be stored
  • conversations may be reviewed for quality, training, and security

Chats may be escalated to a human representative when necessary.

12. Advertising & Online Tracking

We and our authorized partners may collect information across devices and platforms to measure advertising performance and deliver relevant marketing.

Advertising and tracking preferences are device- and browser-specific and must be managed separately on each device or browser you use.

13. Managing Your Preferences

You may manage your preferences at any time:

  • opt out of marketing emails via unsubscribe links
  • opt out of SMS by replying STOP
  • request changes to call preferences by contacting us

14. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your Personal Information:

  • Right to Know / Access โ€” request confirmation of whether we process your information and what we collect
  • Right to Correct โ€” request correction of inaccurate information
  • Right to Delete โ€” request deletion of your Personal Information, subject to legal exceptions
  • Right to Portability โ€” request a copy of your information in a portable format
  • Right to Opt Out โ€” opt out of sale, sharing for cross-context advertising, or significant automated profiling
  • Right to Non-Discrimination โ€” exercise your rights without being discriminated against

To exercise any of these rights, contact us using the information in Section 23. We will verify your identity before processing the request. We aim to respond within 45 days, or as required by applicable law. You may also designate an authorized agent to submit a request on your behalf.

California residents may additionally request, once per calendar year, a list of categories of Personal Information disclosed to third parties for direct marketing purposes (“Shine the Light” โ€” Cal. Civ. Code ยง 1798.83).

15. Sale or Sharing of Personal Information

We do not sell Personal Information for monetary consideration. To the extent that the use of cookies or advertising tools may be considered “sharing” under certain state laws (such as California, Colorado, or Virginia), you may opt out by adjusting your browser cookie settings, transmitting a Global Privacy Control signal, or contacting us directly.

16. Sensitive Personal Information

We do not knowingly collect categories of sensitive personal information (such as Social Security number, government ID, precise geolocation, racial or ethnic origin, religious beliefs, health data, biometric data, or financial account login credentials) for purposes other than providing the requested Services, preventing fraud, or complying with the law.

17. Data Retention

We retain Personal Information only as long as necessary to:

  • provide the Services requested
  • fulfill the purposes outlined in this Privacy Policy
  • comply with our legal, tax, accounting, and warranty obligations
  • resolve disputes and enforce our agreements

Typical retention periods:

  • Service and transaction records: up to 7 years (to comply with tax and warranty obligations)
  • Marketing preferences and opt-outs: retained indefinitely to honor your choice
  • Website analytics data: typically up to 26 months
  • Call recordings and chat transcripts: up to 12 months, unless needed for dispute resolution

When information is no longer needed, we securely delete, anonymize, or aggregate it.

18. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information, which may include:

  • encryption of data in transit (SSL/TLS)
  • access controls and authentication requirements for employees and contractors
  • secure third-party payment processors (PCI-compliant)
  • regular review of internal data-handling procedures

However, no system is completely secure, and you use the Site and Services at your own risk.

19. Data Breach Notification

In the event of a confirmed breach of unencrypted personal information, we will notify affected individuals in accordance with applicable law, including Georgia’s data breach notification statute (O.C.G.A. ยง 10-1-910 et seq.) and other applicable state and federal laws. Notification will be made in the most expedient time possible without unreasonable delay, except where a law enforcement agency advises that notification would impede an investigation.

20. Aggregated & De-Identified Data

We may aggregate or de-identify Personal Information so that it can no longer reasonably be linked to you. We may use, disclose, and retain such aggregated or de-identified information for any lawful business purpose, including analytics, research, and reporting, without further notice.

21. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Accessing third-party sites is at your own risk.

22. Children’s Privacy

Our Services are intended for adults. We do not knowingly collect Personal Information from children under 16 years of age. If such information is identified, it will be deleted. Parents or guardians who believe a child has provided us with information may contact us at the address in Section 23 to request deletion.

23. International Data Processing

Your information may be processed or stored in the United States or other jurisdictions where our service providers operate. If you access the Site from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

24. Disclaimer

This Privacy Policy describes our general privacy practices and does not create contractual rights beyond those provided by applicable law. We cannot guarantee absolute security of electronic data transmissions.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted, and the “Last Updated” date at the top will be revised. For material changes, we will provide additional notice (such as a website banner or email) where required. Continued use of the Site or Services constitutes acceptance of the revised policy.

26. Access, Correction & Requests

You may request access to, correction of, or deletion of your Personal Information by contacting us using the information below. We will respond in accordance with applicable law.

27. Contact & Official Correspondence

Appliance Repair Master

1816 Briarwood Industrial Ct NE, Atlanta, GA 30329

๐Ÿ“ž Phone: (770) 659-7597ย 

๐Ÿ“ง Email: [email protected]

๐ŸŒ Website: https://appliancerepairmaster.com

For privacy-related requests, please include “Privacy Request” in the subject line so we can route your inquiry promptly.